Ecommerce Operator

7 days ago

Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Một Thành Viên Thương Mại Thời Trang Tổng Hợp (GTF) Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

1. Fulfillment From Store:
Develop and implement the fulfillment-from-store strategy, integrating physical stores into the eCommerce fulfillment network.
Collaborate with store teams and logistics partners to set up processes, systems, and training for efficient and accurate order fulfillment from store locations.
Monitor fulfillment performance metrics, identifying opportunities for improvement and implementing solutions to enhance speed, accuracy, and customer satisfaction.
Work closely with inventory management teams to ensure real-time visibility of stock availability across stores and eCommerce platforms.
Coordinate with the online commercial team and store teams to optimize product availability for omnichannel fulfillment.
Provide recommendation, assist troubleshooting with Store staff
2. Livestream Operations at Stores:
Support Commercial Team and Store staff for livestream operation at store, assortment selection and provide the sample, backend set up
Lead the development of livestream capabilities at store locations, working with store staff to train and equip them for livestreaming activities.
Work with external agencies and KOLs when necessary to coordinate joint livestreaming events at store locations.
Collaborate with Commercial and Store team to create a schedule for store livestreams, aligning with promotional campaigns and product launches.
3. Training and Development:
Develop training materials and conduct workshops for store staff to enhance Omnichannel Operations skills and support business
Ensure store staff knowledge continuous quality improvement and Consistency
4. e-Commerce Operation Support
Collaborate and Support T1 Loyalty program roll out and maintain daily operation
Prepare return and refund report and work with related team to increase customer satisfaction

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Get Insurance on the first working date
Health checkup
Team building
Happy Birthday;
Review salary once a year;
International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Relevant Experience:
Education: Bachelor's degree in business, Ecommerce, or a related field.
**Experience**:
3+ years of experience in retail operations, eCommerce, or omnichannel logistics, preferably within the fashion or sports industry.
Experience in managing fulfillment processes, including store or warehouse operations, is highly desirable.
Proven track record of working cross-functionally with store teams, logistics, and marketing departments
Technical Skills:
Ability to plan, prioritize, and manage multiple tasks within tight deadlines.
Strong initiative and problem-solving skills.
Excellent communication skills, effective at all levels of the organization.
Detail-oriented with strong interpersonal and stakeholder management capabilities
experience in training and developing is a plus
Competency: (Technical, Operational, Managerial, Human & Cultural Requirements)
Operational: Ability to adapt quickly in a fast-paced environment and manage evolving requirements to support business growth. Problem-solving skills to enhance efficiency and quality
Managerial: Strong project management skills with the ability to manage multiple initiatives simultaneously, ensuring seamless execution of fulfillment and livestream activities.
Managerial: Analytical mindset for tracking and improving performance metrics related to order fulfillment and livestream effectiveness.
Technical: Knowledge of eCommerce platforms and retail systems, with a focus on integrating physical and digital operations for a seamless customer experience.
Human & Cultural Requirements: Excellent communication and training skills to engage store staff and coordinate with various teams, ensuring effective collaboration and alignment.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Sỉ/Bán Lẻ/Cửa Hàng,Chăm Sóc Khách Hàng,Giám Sát Bán Hàng,Kinh Doanh/Bán Hàng,Marketing,Nội Dung,Social Marketing,Tư Vấn Bán Hàng

Đại Học
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