Customer Experience Project Management

3 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Initiate, lead, and oversee the execution of major CX projects including but not limited to listing improvement, payment solutions, fulfillment improvement, and after-sales services
- Review and make solid improvement recommendations based on sound analysis, critical thought, business intuition, and commercial judgment
- Create an effective system to evaluate the success of any adjustments made within the organization
- Coordinate with MKT/ BD/ BI/ Product team to perform data analysis, market research to generate key insight for strategy development
- Align directions with Management and related functions on topics being solved
- Create presentations and updates for internal/ management meetings

**Requirements**:

- Relevant work experience in Tech/ Operations/ Consulting/ Ecommerce or relevant industries
- Strong analytical thinking and data analysis skills for insight and problem-solving (data-based decision-making)
- Strong stakeholder management skills
- Be opened, flexible and enjoyed fast-paced environment
- Good at writing and presentation in both Vietnamese and English

  • Customer Experience Director

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam HSC Full time

    **KEY RESPONSIBILITIES**: **Job overview** **Key responsibilities** - Lead the design and implementation of user experience on digital platforms/ tools - Facilitate product vision by concepting, wireframes, visual design, and prototyping experiences for digital products - Provide directions on conducting user research, such as requirements elicitation, field...

  • Customer Experience Team Leader

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận Tân Bình) **CẤP BẬC**: - Trưởng nhóm / Giám sát **HÌNH THỨC**: - Nhân viên chính thức **KINH NGHIỆM**: - 5 - 7 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh, Dịch vụ khách hàng **PHÒNG BAN**: - KHÁCH...

  • Project Legal Deputy Manager

    7 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shin Yeong Project Management Co., Ltd. Full time

    Responsibilities: Liaising directly with authorities to follow up the project legal process (1/2000 zoning plan, principle investment approval, land handover decision, 1/500 detail plan, infrastructure connection, basic design, construction permit, etc), checking the regulations and negotiating the process. Relationship building with the authorities. Study...

  • Senior Customer Experience Management

    1 day ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Technical Project Manager

    1 day ago

    Thành phố Hồ Chí Minh, Vietnam Titan Dealer Management Solutions Full time

    **About Us** As a global player in the SaaS automotive landscape, Titan Dealer Management Solutions (Titan DMS) boasts over 145 staff globally and SaaS representation across more than 26 markets. Titan is now recognised as one of the leading suppliers of technologically driven industry solutions to automotive dealers and manufacturers around the...

  • Seller Experience Project Management

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Trưởng Cửa Hàng/ Store Manager

    1 day ago

    Thành phố Hồ Chí Minh, Vietnam THE COCOA PROJECT Full time

    TRƯỞNG CỬA HÀNG/ STORE MANAGER (F&B) **Hạn nộp**: 19/12/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Cửa hàng/ Tiệm/ Shop Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ...

  • Senior Customer Experience Specialist

    1 day ago

    Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Trưởng nhóm / Giám sát **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 5 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Dịch vụ khách hàng, Quảng cáo / Đối ngoại / Truyền Thông, Tiếp...

  • Assistant Manager, Project Management

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Team Lead) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Customer Experience Specialist

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam TechX Corporation Full time

    **Company Overview**: At **TechX**, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on **Cloud Transformation (AWS)**, **Data Modernization**, and **Generative AI**, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients. We...