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Ecommerce Operator

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Một Thành Viên Thương Mại Thời Trang Tổng Hợp (GTF) Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Ensure the efficient operation of the eCommerce platform by analyzing performance metrics, managing inventory, coordinating with partners, and optimizing processes to improve service quality and reduce operational costs.
- Performance Monitoring and Optimization: Analyze and optimize eCommerce performance indicators such as order processing time, delivery time, return rate, cancellation rate, and stock levels.
- Partner Coordination: Monitor and evaluate the quality of delivery services from partners, detect issues, and propose solutions to maintain service quality.
- Cost Optimization: Propose and implement processes to reduce operating costs for eCommerce operations.
- Inventory Management: Track and report inventory levels, coordinating with the warehouse team to ensure sufficient stock availability for eCommerce operations.
- Customer Support: Work closely with customer service teams to resolve customer complaints related to orders, deliveries, and returns.
- Reporting and Analysis: Regularly prepare and submit reports on eCommerce performance metrics (e.g., revenue, orders, AOS, AOV, ASP, CR, RPR) on a daily, weekly, and monthly basis.
- Operational Process Implementation: Oversee and improve operational processes including tracking, checking, order processing, packaging, and shipping.
- Problem Resolution: Quickly address issues related to order fulfillment and customer experience, including order adjustments and shipping problems.
- Material Management: Manage and control packaging materials and delivery processes to ensure efficiency and cost-effectiveness.
- Stakeholder Communication: Develop timelines and update stakeholders on order processing, return, and delivery standards to ensure smooth operations.
- Ad-hoc Support: Assist with additional tasks as needed, according to the manager’s directives.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Get Insurance on the first working date
- Health checkup
- Team building
- Happy Birthday;
- Review salary once a year;
- International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Experience: Minimum 2-3 years of experience in eCommerce operations, logistics, or a related field.

**Skills**:

- Experience work with Ecommerce platforms (Shopify, Haravan, Sapo...)
- Excellent in Microsoft Excel, Google Sheets.
- Understand E-Commerce operation

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Quản Lý Đơn Hàng,Tư Vấn Bán Hàng,Xuất Nhập Khẩu

Trung cấp - Nghề
Không yêu cầu