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Ecommerce Manager

2 weeks ago

Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

**Objective of role**:
Drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfillment, technology and infrastructural plans. Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies for Ecommerce.

Responsible for generating data-driven commercial insights and managing relationships with internal/ external partners for the business.

**Detailed responsibilities/accountabilities**

**Strategy**:

- Develop overall mid/ long term strategy & plan to align with company business.
- Collect and analyze the market trend, customer’s insights, competitor and propose the action plan to ensure the Ecommerce goals achievement & online business growth.
- Manage P&L by monthly/ quarterly/ yearly.

**Implement strategy**
- Manage, supervise and work with internal/ external partners in the plan and execution to implement Ecommerce strategy.
- Review & evaluate the performance to propose action plan for improving the performance

**Analysis & operation management**:

- Analyze and manage web data
- Analyze OKR & KPIs and metrics to identify trends, generate sales growth and maximize conversion.
- Analyze traffic and user behaviors as well as user experience metrics-optimizing site operation, identify opportunities to achieve sale-growth.
- Build up process and ensure the operational efficiency of the ecommerce business.
- Manage sales, promotions, marketing on site

**Develop people**:

- Recruit, training and build up the development plan for team members.
- Review and evaluate the employee’s performance.
- Manage and lead employees to accomplish the set plan and performance dimension.