Partner Success Manager

7 hours ago


Thành phố Hồ Chí Minh, Vietnam Sannam S4 Group Full time

Department

Education - Partner Success

Job posted on

Jan 14, 2025

Employment type

Full-Time

**Job Title**:Partner Success Manager (PSM)**

Direct Reporting: Country Director, Vietnam

Location: Ho Chi Minh, Vietnam

**Where you will work**

We are **Acumen, the education brand of SannamS4 Group** - a fast-growing education and market entry consulting firm. We provide high-quality consulting and support services to international education clients globally. One of our core services is the provision of in-country representatives to support our clients at selectively strategic locations in South & South East Asia.

**What we expect**

**What you will do**
Your main responsibilities will include:
**1. Account Management (50%)**

a. Manage assigned ICR accounts and responsible for ICR performance;

b. Manage the onboarding program for new ICR regarding operational aspects, act as a close buddy to make sure the ICR executes the stakeholders/agents/ partnership management on behalf of Acumen partners;

c. Assist the Country Director in creating training courses and materials that help ICRs quickly get up to speed on the job;

d. Assist in tracking the delivery of all ICRs based in Viet Nam office and reporting in a timely fashion to the Country Director for troubleshooting as necessary;

e. Assisting in hiring new ICRs;

f. Temporarily act as an ICR to assist in the transition period between onboarding and hiring of a new ICR;

g. Analyse student mobility data to improve CX with the client. Collecting insights from the market to create quarterly reports across study destinations.

**2. Institutional Partnership (30%)**

a. Proactively establish relationships with Vietnam higher education institutions to understand their needs and explore opportunities for new TNE delivery in Vietnam;

b. Advise partners on potential partners based on the identified interests of both parties and facilitate engagement;

c. Negotiating terms of partnership agreements to ensure that both parties (international client and Vietnam institution) are meeting their obligations and benefitting from the relationship;

d. Manage existing partnerships by developing new ideas for collaboration, monitoring performance, and resolving business matters;

e. Develop and manage long-term relationships with partners to increase sales opportunities and customer loyalty;

f. Develop and maintain a detailed, searchable dataset of local partners;

g. Support TNE market research reports commissioned by partners;

h. Work with other stakeholders such as schools, education groups, and corporations to explore other B2B relationships on behalf of clients.

**3. Business Development (10%)**

a. Assist in planning and executing projects, ensuring timelines and budgets are met;

b. Develop and implement outreach activities to attract new customers in Vietnam.

**4. Market Intelligence (10%)**

a. Track and report on partner success metrics, including satisfaction, retention rates, and service usage;

b. Gather market intelligence and conduct presentable decks based on business needs.

**What you bring to the team**
- Completion of a degree and/or relevant combination of skills and experience.
- At least 5 years of working experience, including management role
- Demonstrated experience in international education recruitment
- Excellent written, oral and interpersonal communication skills including the ability to communicate and present effectively to groups, and engage with a diverse range of people and organisations.
- Analytical skills and data analysis skills.
- Demonstrated ability to work as a member of a team, as well as work independently using initiative and judgement.
- High level of responsibility and accountability for completing tasks within specified timeframes.
- Use your own expertise and seek others’ expertise to achieve team goals.
- Fluent in Vietnamese and English.

**What we offer you**
- Attractive salary package (including 13th month, private health insurance)
- An international, positive, friendly working environment
- Internal trainings
- 12 annual leaves and 5 paid sick leaves
- Annual salary review
- Opportunity to make a real difference and have impact in Vietnam’s education sector



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