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Telesales Team Manager

2 months ago

Ho Chi Minh City, Vietnam Parla Consultancy Sdn. Bhd. Full time

Are you ready to lead a dynamic team in the exciting world of Retail FX & CFDs? We are actively seeking a passionate **Team Manager** to drive client engagement and conversion for our client's retail FX & CFDs company, focusing on the vibrant **Vietnam market**. If you are a results-driven leader with a knack for building relationships and meeting conversion targets, this role is tailored for you

**Key Responsibilities**:

- **Strategic Engagement**: Lead and motivate a team of conversion associates to engage potential clients through telesales, promoting our Retail FX & CFDs products.
- **Customer-Centric Approach**: Oversee customer inquiries, provide information, and address concerns, ensuring a positive and seamless customer experience.
- **Onboarding Expertise**: Guide clients through the account opening process, facilitating a smooth onboarding journey.
- **Collaborative Conversion**: Work closely with sales and marketing teams to implement strategies for client conversion and retention.
- **Industry Awareness**: Stay informed about industry trends, market changes, and our products to better assist clients and drive successful conversions.

**Requirements**:

- **Educational Background**: Bachelor's degree in any related field is a must
- **Language Proficiency**: Fluent in both English and Vietnamese.
- **Experience**: Minimum of 2 year of experience in managing a telesales team in the FX & CFDs industry is a MUST
- **Interpersonal Skills**: Strong interpersonal skills with the ability to build rapport and trust with clients.
- **Results-Driven**: A results-oriented mindset with a focus on meeting and exceeding conversion targets.
- **Communication Excellence**: Excellent communication skills, both verbal and written.

**Additional Information**:
**Job Types**: Permanent, Full-time

**Salary**: 33,000,000₫ - 43,000,000₫ per month

Application Question(s):

- This role requires you to relocate to Malaysia. Are you ok to relocate?

**Education**:

- Bachelor's (required)

**Experience**:

- Telesales supervisory: 3 years (required)
- FX or Crypto sales: 2 years (required)

**Language**:

- English (required)
- Vietnamese (required)

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