![Adecco](https://media.trabajo.org/img/noimg.jpg)
Technical Service
3 weeks ago
**Job summary**:
Our client is providing solutions & services for Food processing.
**Responsibilities**:
**Technical Support**:
- Understanding customer challenges and deriving technical solutions to solve problems.
- Develop new solutions for customer engagement in our fast-changing world.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommended changes in products, service by evaluating results to customers.
- Adapts differing techniques and methods to develop solutions local market.
- Support customer product evaluations, educate related to technical conditions, and conducts customer acceptance evaluations
**Education and Training**:
- Prepare annual training plan utilizing appropriate timetables. Train other stakeholders internally (marketers, local sales team, new employees, business leaders) or externally (distributors, customers), professional associations, regulatory
- agencies, universities) on technical standards for new and existing products.
- Analyzes and summarizes training effectiveness through seminar and customer feedback.
- Uses feedback to further develop or refine and update training materials and manuals.
**KOL Development**
- Partners with marketing and sales colleagues to host customers’ event.
- Provides content and analyze data used in sales and marketing presentations.
**Sales and Marketing Support**
- Co-travels with sales reps and provides technical information that supports and enhances the sales presentation. Participates in sales and/or marketing meetings and conference calls, as requested. Supports usage of products in the context of sales support efforts.
- Localizes product documentation and communications (training, regulatory, sales, marketing, local study groups, etc.) for new and existing products. Modifies existing sales tools such as eLearning, publications, and presentations.
**Experience requirements**:
- 3-10 years relevant working experience with in-depth knowledge in food industry
- Great communicator with strong oral and written communication skills by English
- The ability to translate complex scientific information into clear, easy to communicate stories and messages.
- Can-do, enthusiastic, collaborative, and friendly attitude with a strong desire to improve own skills base and find improved ways of working for the benefit of the business.
- Able to travel
- MS Office (skilled Word, Excel & PowerPoint)
**Education requirements**:
- Bachelor or Master’s degree in food or microbiology or in government, service labs or manufactory’s lab are preferrable
**Contact Person**:
Vy Huynh
Adecco
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