Enterprise Management Service

6 months ago


Ho Chi Minh City, Vietnam Bosch Group Full time

**Company Description**
**_
The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth._

**_ Bosch Global Software Technologies Company Limited (BGSV) _**_i_**_s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. _
- Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. _
- With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes._
- Ensure the successful rollout of ESM solution across the Bosch service centers.
- Provide day to day assistance to the users during the different rollout stages, in order to address their concerns, problems and improvement or new process development ideas.
- Create training and materials and train the future users.
- Manage communication with the Key Stakeholders and future users.
- Work in an international team across different time zones and cultural backgrounds.
- Collect the business need ideas to later translate into possible process improvement.
- Write the business requests that are subsequently reviewed with the technical support team for the development and for improvement of the processes.
- Have frequent meetings with the key users and management to keep them informed on the next steps and future implementations.

**Qualifications**
- Minimum 2 years of experience working in multinational teams.
- Preferably SAP knowledge.
- Preferably ServiceNow or other similar ticketing tool knowledge.
- Experience rolling out CRM or ERP software.
- Bachelor’s degree on business administration, accounting, information technology or any related field.
- Customer service orientation.
- Fast learner.
- Attention to detail
- Able to work under pressure.
- Able to meet deadlines.
- Good English command

**Additional Information**
**_
Why BOSCH?_**
- Because we do not just follow trends, we _**_create _**_them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work._

**_ Benefits and Career Opportunities_**
- _ Working in one of the _**_Best Places to Work_**_ in Vietnam and Top 30 of the _**_Most Innovative Companies _**_all over the world_
- _ Join in a dynamic and fast-growing global company (_**_English-speaking_**_ environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world_
- **_ Onsite opportunities_**_: short-term and long-term assignments in worldwide offices_
- _ Engage in our _**_diverse training_**_ programs which surely help strengthen both your personal and professionalism_
- **_ 13th-month_**_ salary bonus + attractive _**_performance bonus_**_ (you'll love it) + annual performance appraisal_
- **_ 100% offered salary_**_ and mandatory _**_social insurances_**_ in 2-month probation_
- **_ 15++ days_**_ of annual leave + 1-day of birthday leave_
- _ Premium health insurance for employee and _**_02 family members_**:

- **_ Flexible _**_working time and working model_
- _ Lunch and parking allowance_
- Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building _



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