Collection Director

8 months ago


Hanoi, Vietnam Aloha Consulting Group Full time

Develop and execute collection strategies aligned with business goals and regulatory requirements.
- Provide visionary leadership to the collection team, setting clear goals and priorities.
- Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines.
- Oversee the development and implementation of efficient collection workflows and strategies.
- Lead, mentor, and motivate the collection team to achieve performance targets and KPIs.
- Set performance expectations, conduct regular performance reviews, and provide feedback.
- Utilize data analytics to identify trends, assess collection strategies, and recommend improvements.
- Implement data-driven insights to enhance collection strategies and outcomes.
- Ensure collection practices adhere to relevant industry regulations and compliance standards.
- Develop and maintain knowledge of consumer protection laws and regulations.
- Collaborate with external collection agencies and partners to optimize collection efforts.
- Monitor vendor performance and adherence to contractual agreements.
- Work closely with other departments, including credit, legal, and risk management, to align strategies.
- Collaborate on the development of new lending and debt recovery policies.



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