Customer Relationship Officer

5 months ago

Ho Chi Minh City, Vietnam Buhler Asia Vietnam Limited Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

** Purpose of the Job/Job Mission:

- Responsible for preparing, coordinating, closing sales for Bühler portfolio of services, spare parts and building relationship with customer and driving market for maximising sales profits.

** Essential Functions:

- Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts.
- Proactively follow up with customer on Buhler’s quotation proposal and drive for sales to meet business targets and goals.
- Perform and follow through customer quotations process and keeping customers updated on the latest products in order to increase sales.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Advise customer regarding the function and use of Spare and Wear parts.
- Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her need.
- Identification of spare parts
- Processing of technical / commercial enquiries (feedback, pass on to 2nd level)
- Co-operation with Second Level Support in the Quotation Process
- Create complete Client Quotations for Service Solutions, Spare and Wear Parts (commercial/ technical)
- Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings
- Coordination of delivery, invoice and payments
- Attend to customer complaint and warranty claim
- Proactive arrange customer visits if necessary
- Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customer.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary; Performance bonus
Premium Healthcare Insurance
14 days annual leave

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
** Educational Requirements:

- University degree in economics, engineering, or related fields
- English level: Conversational in business working environment.

** Experience:

- Minimum 2 years’ experience within Customer Service, Manufacturing, Installation or Service, Sales
- Basic knowledge machinery and familiar with MRO
- General experience and familiarity with commercial environment
- Planning, organizing and coordinating skills in an international environment.
- Proven ability to build relationships with clients, suppliers and contractors.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu

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