Customer Support Associate
1 week ago
**About the job**:
**What You’ll Do**:
- Be the first point of contact to handle customer complaints by provide appropriate solutions and alternatives.
- Build sustainable relationships and trust with customers through interactive communication.
- Compose thoughtful and accurate messages or customize prepared responses to customer inquiries.
- Proactively and independently work to meet targets and goals set by the supervisor.
- Perform other ad hoc tasks assigned by the manager.
**Who are we looking for**:
- Preferably someone with 1-2 year(s) of working experience in the related field.
- Excellent verbal and written communication skills in English and Vietnamese.
- Possess customer service skill and customer-oriented mindset
**What will you get**:
- Join the team and be part of the young and highly motivated team in Asia.
- Competitive package.
- Onsite training and ongoing continuous professional developments.
- Quarterly and annual bonus based on your performance.
**Salary**: 16,000,000₫ - 22,000,000₫ per month
Application Question(s):
- Do you have Fintech experience (Forex, CFD, Crypto and etc)?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- Vietnamese (preferred)
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