Head of Program Management

6 months ago


Ho Chi Minh City, Vietnam Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Manulife Pro Program Management (60%)**

Ownership and responsibility for the full end-to-end delivery of the Manulife Pro program. As a Leader of the Agency Program Management team, this role will lead the team to:
Handle all monthly calculations and checks for agent promotions, demotions, and MOC.

Handle all agent queries regarding the Manulife Pro program.

Work with Program Managers in the team to champion the program deployment to front line (including collaboration with Agency Training and Agency Business Management teams).

Work with Program Managers in the team to deliver all financial and non-financial benefits which are part of the program, including any phased enhancements and optimization over time. This will include working with leaders from other departments as well as from Manulife regional teams.

Own all performance management and reporting relating to the program, and use cohort management approach and practices to drive Manulife Pro MAPA KPIs.

**MDRT and Other Programs (25%)**

Similar to above, this role will also have ownership and responsibility for our Agency MDRT program, MBA program, and any other programs which may be launched from time to time.

**III **. **Other General Management and Program Leadership (15%)**

To support the effective operationalization of Agency Programs, this role will also need to work with cross-functional departments to ensure overall program alignment. (For example, analysis and deployment of 13M persistency metrics, codification of required program metrics such as FYP, risk analysis for underwriting limits etc.) Conduct and provide presentations and updates to senior executive management team and regional teams on overall program progress and metrics, including recommendations and business cases where necessary. Overall team management of the Agency Program Management team.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- **EDUCATION / TRAINING (Trình độ / đào tạo)**

Bachelors degree is a minimum. Master’s degree will be favourable.
- **EXPERIENCE (Kinh nghiệm)**
At least 8 years of full time work experience,
with demonstrable experience in delivering high profile
projects/programs for the company. At least 3yrs of
experience leading a team of 3 people or more.
Project consultancy and management consultancy
Experience is a plus. Prior PnL ownership and/or business
unit ownership is a plus.
- **COMPUTER PROFICIENCY (Kỹ năng vi tính)**

Advanced level in Microsoft Office Suite, in particular Excel and Powerpoint.

Should have basic knowledge level in data analytics, including some basic level of database coding (e.g. SQL), and front end data analytics tools (e.g. PowerBI).**COMPETENCIES (Khả năng)**
- Excellent communication and interpersonal skills
- Strong in senior stakeholder management and working collaboratively across departments
- Team leadership
- Analytical and innovative mindset
- Independent and able to take ownership and drive deliverables
- Fluent in written and spoken English
- **WORKING RELATION (Mối quan hệ trong công việc)**
- Work across all functions in MVL, including:
- Agency Training, Business Management, Business Development, Marketing teams etc.
- MVL Marketing and Digital Marketing
- Operations
- Legal & Compliance
- Finance and Actuarial
- Manulife Regional teams etc.

**What can we offer you**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering



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