Lead Order Fulfillment Specialist

6 months ago

Ho Chi Minh City, Vietnam Article Full time

**Description**:
Hi there, we’re Article. We’re a North American online furniture company creating remarkably better furniture experiences one sofa at a time. As the
**Lead Order Fulfillment Specialist**, you’ll be leading the team to manage the order fulfillment processes and provide data analysis.

**Why We Need You**:
In the Logistics team, this new
**Lead Order Fulfillment Specialist** is responsible for leading the team to support all the North American order fulfillments and create process improvements. This fits into our larger need to make an impact on Articles’ supply chain by optimizing and constantly improving E2E logistics movements within North America to ensure the efficient and timely delivery of products to our customers.

**Why Article?**

While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam where we currently have around 50 Particles (people of Article) working.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**What You’ll Do**:
You’ll be leading a team of 6 Order Fulfillment Specialists to solve any matters across all areas of Logistics (Drayage, Warehousing, Linehaul, Home Delivery, Returns).
- Lead and build the team of order fulfillment coordinators and origin ocean booking and air shipping team. Help resolve any pending issues and escalate as necessary.
- Create systems and processes to improve team functions. Continuously track and monitor the movement of freight shipments to ensure they adhere to schedules and meet delivery deadlines. Ensure accurate records and update shipment information in tracking systems, ensuring that all data is up-to-date and accessible to stakeholders.
- Identify and address any issues or delays in the transportation process, such as weather-related disruptions, mechanical breakdowns, or route deviations, in a timely and effective manner. Analyze historical shipment data to identify trends and make informed decisions for future logistics planning.
- Arrange transportation for inbound and outbound shipments as needed, selecting appropriate carriers and services based on cost, transit time, and specific requirements.
- Monitor transportation costs and look for opportunities to optimize routes, consolidate shipments, or negotiate better rates with carriers to control freight expenses.
- Ensure all relevant shipping and customs documents, such as bills of lading, shipping manifests, and customs declarations, are accurate and complete.
- Generate and maintain records and reports on shipment performance, delays, and key performance indicators (KPIs) to evaluate and improve logistics operations.
- Maintain accurate records of all shipments, including invoices, receipts, and correspondence, for compliance and auditing purposes.
- Effectively resolve transportation-related issues and provide timely solutions to maintain the smooth flow of goods.
- Identify areas for process improvement and cost reduction in the logistics and transportation operations. Utilize freight tracking software, GPS systems, and other technological tools to enhance the efficiency and accuracy of shipment monitoring.

**Who You Are**:

- 5+ years of experience in order fulfillment for North American orders with solid supervisor experience or in a similar related position.
- Excellent verbal and written communication skills.
- Proficient with G-suite / Microsoft Office Suite or related software.
- Ability to work during VN holidays to align with the North American schedule
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.

**Perks & Benefits**:

- You’ll start with at least 29 days off between vacation, wellness days, holidays and an Inclusion and Diversity Day
- We offer access to excellent dental and health benefits packages, for your total physical and mental well-being
- State-of-the-art laptops with the tech and tools to easily collaborate while being remote
- Be a part of a fast-growing company and an internationally recognized brand as we expand our operations into Vietnam

**About Article**:
Hi there, we’re Article.

Since 2013 we’ve been redefining the furniture industry one sofa at a time. Founded in Vancouver, Canada, we now have remote Particles (people of Article) across the globe, and an office in Vietnam. Our US

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