Order Fulfillment Coordinator

2 weeks ago

Ho Chi Minh City, Vietnam Article Full time

**Description**:
Hi there, we’re Article. We’re a North American online furniture company creating remarkably better furniture experiences one sofa at a time. As the
**Order Fulfillment Coordinator**, you'll assist in the order fulfillment planning for North American orders.

**Why We Need You**:
In the Logistics team, the
**Order Fulfillment Coordinator** is responsible for supporting all the North American order fulfillments and data analysis. This fits into our larger need to make an impact on Articles’ supply chain by optimizing and constantly improving E2E logistics movements within North America to ensure the efficient and timely delivery of products to our customers.

**Why Article?**

While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam where we currently have around 50 Particles (people of Article) working.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**What You’ll Do**:
You’ll be part of a team of 6 Order Fulfillment Specialists to solve any matters across all areas of Logistics (Drayage, Warehousing, Linehaul, Home Delivery, Returns).
- Continuously track and monitor the movement of freight shipments to ensure they adhere to schedules and meet delivery deadlines.
- Monitor transportation costs, consolidate shipments, or negotiate better rates with carriers to control freight expenses.
- Accurately record and update shipment information in tracking systems, ensuring that all data is up-to-date and accessible to stakeholders.
- Keep internal teams and other relevant parties informed of shipment status and expected delivery times. Offer proactive communication on any potential delays or complications.
- Ensure all relevant shipping and customs documents, such as bills of lading, shipping manifests, and customs declarations, are accurate and complete.
- Generate and maintain records and reports on shipment performance, delays, and key performance indicators (KPIs) to evaluate and improve logistics operations. Analyze historical shipment data to identify trends and make informed decisions for future logistics planning.
- Utilize freight tracking software, GPS systems, and other technological tools to enhance the efficiency and accuracy of shipment monitoring.
- Identify areas for process improvement and cost reduction in the logistics and transportation operations.
- Identify and address any issues or delays in the transportation process, such as weather-related disruptions, mechanical breakdowns, or route deviations, in a timely and effective manner.
- Arrange transportation for inbound and outbound shipments as needed, selecting appropriate carriers and services based on cost, transit time, and specific requirements.
- Manage and resolve exceptions or discrepancies in shipments, including missing or damaged cargo, by liaising with carriers, suppliers, and receivers.
- Effectively resolve transportation-related issues and provide timely solutions to maintain the smooth flow of goods.

**Who You Are**:

- 2+ years of experience in order fulfillment for North American orders or in a similar related position.
- Excellent verbal and written communication skills.
- Ability to work during VN holidays to align with the North American schedule.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with G-suite / Microsoft Office Suite or related software.

**Perks & Benefits**:

- You’ll start with at least 29 days off between vacation, wellness days, holidays and an Inclusion and Diversity Day
- We offer access to excellent dental and health benefits packages, for your total physical and mental well-being
- State-of-the-art laptops with the tech and tools to easily collaborate while being remote
- Be a part of a fast-growing company and an internationally recognized brand as we expand our operations into Vietnam

**About Article**:
Hi there, we’re Article.

Since 2013 we’ve been redefining the furniture industry one sofa at a time. Founded in Vancouver, Canada, we now have remote Particles (people of Article) across the globe, and an office in Vietnam. Our US and Canadian home delivery network serves our customers coast to coast.

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