Order Fulfillment Coordinator

6 months ago

Ho Chi Minh City, Vietnam Article Full time

**Description**:
Hi there, we’re Article. We’re a North American online furniture company creating remarkably better furniture experiences one sofa at a time. As the
**Order Fulfillment Coordinator**, you'll assist in the order fulfillment planning for North American orders.

**Why We Need You**:
In the Logistics team, the
**Order Fulfillment Coordinator** is responsible for supporting all the North American order fulfillments and data analysis. This fits into our larger need to make an impact on Articles’ supply chain by optimizing and constantly improving E2E logistics movements within North America to ensure the efficient and timely delivery of products to our customers.

**Why Article?**

While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam where we currently have around 50 Particles (people of Article) working.

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**What You’ll Do**:
You’ll be part of a team of 6 Order Fulfillment Specialists to solve any matters across all areas of Logistics (Drayage, Warehousing, Linehaul, Home Delivery, Returns).
- Continuously track and monitor the movement of freight shipments to ensure they adhere to schedules and meet delivery deadlines.
- Monitor transportation costs, consolidate shipments, or negotiate better rates with carriers to control freight expenses.
- Accurately record and update shipment information in tracking systems, ensuring that all data is up-to-date and accessible to stakeholders.
- Keep internal teams and other relevant parties informed of shipment status and expected delivery times. Offer proactive communication on any potential delays or complications.
- Ensure all relevant shipping and customs documents, such as bills of lading, shipping manifests, and customs declarations, are accurate and complete.
- Generate and maintain records and reports on shipment performance, delays, and key performance indicators (KPIs) to evaluate and improve logistics operations. Analyze historical shipment data to identify trends and make informed decisions for future logistics planning.
- Utilize freight tracking software, GPS systems, and other technological tools to enhance the efficiency and accuracy of shipment monitoring.
- Identify areas for process improvement and cost reduction in the logistics and transportation operations.
- Identify and address any issues or delays in the transportation process, such as weather-related disruptions, mechanical breakdowns, or route deviations, in a timely and effective manner.
- Arrange transportation for inbound and outbound shipments as needed, selecting appropriate carriers and services based on cost, transit time, and specific requirements.
- Manage and resolve exceptions or discrepancies in shipments, including missing or damaged cargo, by liaising with carriers, suppliers, and receivers.
- Effectively resolve transportation-related issues and provide timely solutions to maintain the smooth flow of goods.

**Who You Are**:

- 2+ years of experience in order fulfillment for North American orders or in a similar related position.
- Excellent verbal and written communication skills.
- Ability to work during VN holidays to align with the North American schedule.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with G-suite / Microsoft Office Suite or related software.

**Perks & Benefits**:

- You’ll start with at least 29 days off between vacation, wellness days, holidays and an Inclusion and Diversity Day
- We offer access to excellent dental and health benefits packages, for your total physical and mental well-being
- State-of-the-art laptops with the tech and tools to easily collaborate while being remote
- Be a part of a fast-growing company and an internationally recognized brand as we expand our operations into Vietnam

**About Article**:
Hi there, we’re Article.

Since 2013 we’ve been redefining the furniture industry one sofa at a time. Founded in Vancouver, Canada, we now have remote Particles (people of Article) across the globe, and an office in Vietnam. Our US and Canadian home delivery network serves our customers coast to coast.

  • Order Fulfillment Coordinator

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Article Full time

    **Description**: Hi there, we’re Article. We’re a North American online furniture company creating remarkably better furniture experiences one sofa at a time. As the **Order Fulfillment Coordinator**, you'll assist in the order fulfillment planning for North American orders. **Why We Need You**: In the Logistics team, the **Order Fulfillment...

  • Order Fulfillment Coordinator

    6 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Article Solutions Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) You’ll be part of a team of 6 Order Fulfillment Specialists to solve any matters across all areas of Logistics (Drayage, Warehousing, Linehaul, Home Delivery, Returns). - Continuously track and monitor the movement of freight shipments to ensure they adhere to schedules and meet delivery...

  • Lead Order Fulfillment Specialist

    6 months ago

    Ho Chi Minh City, Vietnam Article Full time

    **Description**: Hi there, we’re Article. We’re a North American online furniture company creating remarkably better furniture experiences one sofa at a time. As the **Lead Order Fulfillment Specialist**, you’ll be leading the team to manage the order fulfillment processes and provide data analysis. **Why We Need You**: In the Logistics team, this...

  • Specialist, Order Fulfilment

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Adidas Full time

    Specialist, Order Fulfilment - Area: South East Asia Department: Order Fulfilment Direct Reporting Line: Order Fulfillment Manager, SCM Indirect/secondary reporting line: - Subsidiary/country: TBC Location: TBC GSMS Grade: P2 Number of Personnel Managed: None Cost Center/Budget and/or Revenue Responsibility: - Purpose & Overall Relevance for the...

  • Order Fulfillment Executive

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **Company Description** **AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN** AUSTRALIA**, **CHINA**, **INDIA**, **JAPAN**,** SINGAPORE**, **MALAYSIA**, **THAILAND**, **VIETNAM** AND **INDONESIA**, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN** GREATER CHINA** AND** VIETNAM**.** **Job Description** ABOUT YOUR ROLE**: You...

  • Fulfillment Management

    7 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Fulfillment Executive

    7 months ago

    Ho Chi Minh City, Vietnam L'Oreal Full time

    **A. JOB ACCOUNTABILITIES**: Fulfillment & handle orders to end customers 1. Manage end to end offline order from fulfillment to deliver customers. 2. Ensure compliance with group norms and local regulations. - Maximize sales opportunity by ensuring good OSA and ATP% for each store through periodic stock monitoring. - Manage store inventory, replenishment...

  • Sr. Fulfillment Specialist

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam BAXTER Full time

    Vantive: A New Company Built on Our Legacy Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership...

  • Nhân Viên Order Fulfillment

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Pacama Full time

    **Mô tả công việc** - Nhận lịch đóng hàng/load hàng từ bộ phận Sales - Làm việc với các bên logistic để lấy booking - Sắp xếp thời gian/nhân sự QC hàng, load hàng lên cont (theo lịch của booking) - Làm việc với nhà máy, nhà cung cấp bao bì, logistic để đảm bảo đơn hàng được hoàn...

  • Senior Customer Service/ Merchandise/ Order

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...

  • Fulfillment Management and Optimization Project

    8 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Customer Service

    7 months ago

    Ho Chi Minh City, Vietnam Vina Siam Food (Indoguna Vina) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1- Supervise the ORDER processing performance (below details) of team members - Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP. - Sort entered orders; make changes or cancel orders/backorders when required. - Manage inventory by...

  • Ocean Fulfillment Associate

    6 months ago

    Ho Chi Minh City, Vietnam Flexport Full time

    **About Flexport**: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune...

  • Senior Project Management

    8 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Senior Officer

    6 months ago

    Ho Chi Minh City, Vietnam Mekong Capital Full time

    **The Why**: - If you are passionate about creating a world where everyone’s personal purposes are fulfilled, this role might be for you. - At Mekong, we’re on the lookout for a self-driven Senior Officer who can take charge of our employee engagement. Your work will be crucial in helping our employees excel, stay with us, and align their goals with...

  • Senior Officer

    6 months ago

    Ho Chi Minh City, Vietnam Mekong Capital Full time

    **1. Why choose us**: If you are passionate about creating a world where everyones personal purposes are fulfilled, this role might be for you. At Mekong, we're on the lookout for a self-driven Senior Officer who can take charge of our employee engagement. Your work will be crucial in helping our employees excel, stay with us, and align their goals with...

  • Senior Ocean Fulfillment Associate, Vietnam

    6 months ago

    Ho Chi Minh City, Vietnam Flexport Full time

    **About Flexport**: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune...

  • Order Entry

    6 months ago

    Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...

  • Logistics Coordinator

    7 months ago

    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **ABOUT US**: **GPC** is on a mission to deliver superior eCommerce marketing, products, and software to make the world a better place. To accomplish this **GPC** needs people that love: - Performance marketing & data - Technology - eCommerce - People and the world **OVERVIEW**: We’re seeking an individual who’s passionate about supply chain and...

  • Logistics Coordinator

    7 months ago

    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **ABOUT US**: **GPC** is on a mission to deliver superior eCommerce marketing, products, and software to make the world a better place. To accomplish this **GPC** needs people who love: - Performance marketing & data - Technology - eCommerce - People and the world **OVERVIEW**: We’re seeking an individual who’s passionate about supply chain and...