Sr. Fulfillment Specialist

3 months ago

Thành phố Hồ Chí Minh, Vietnam BAXTER Full time

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

**Position**:Sr. Fulfilment Specialist

**Location**: Baxter Vietnam Ho Chi Minh City Office

**Reporting Manager**: Fulfillment Manager, ISEA

**Job Summary**: Sr. Fulfillment Specialist is responsible for meeting business objectives while handling daily fulfilment operations. Support commercial needs by driving fulfilment related activities. Responsible for daily task operations, customer service, custom clearance and monitor distributor performance and KPI monitoring.

**Job Descriptions**:
**Fulfilment Activities**
- 4PL/3PL new part creation.
- Monthly expired/write off validation & approval.
- Softcopy filing for SCM docs (PO, Proforma Invoice, Invoice, PL, BL/AWB)
- Submission of docs to finance (RNV report), Commercial (Tender, Hospital Request)
- Freight billing recon with forwarders & CTSI approval.
- Update billing tracker, shipment tracking.
- Review incoming shipment delays and escalate to planner/ carrier/ higher levels.
- COO, COQ (machines), Introduction Letters for customs clearance purpose, & Courier.
- Perform related SO creation, Goods receipt, Invoicing transaction, PO creation for Drop shipment, Credit Note, Debit Notes, Master Data creation (new supplier, new customer, new items) & other transactions in JDE.
- Relabeling activity for LE: arrange IFU for goods (review quotation from supplier, PO & GR on Coupa, follow up IFU delivery to warehouse)
- Review & approve monthly expense reports from distributor & service provider.
- Month end Closing for LE & RO Reports from Finance.
- Work with distributor, forwarders and Supplier for damaged goods, missing goods and other issues happened with shipments.
- New projects for Supply Chain.
- Work with Planner, Commercial, Plants & Carriers to make shipments go smoothly.

**Distributor Coordination**
- Work with Distributor for operation coordination
- Process billing, Sample request and credit note to distributor
- Reconcile & check for all PO/GR
- Inbound damage report validation & approval
- Check physical damage goods at warehouse before destruction if any.

**Import & Export**:

- Vietnam (Finished goods, Spare Parts of TSC VN) and Myanmar:_
- Import coordination with 3PL/4PL
- Check docs & Provide ship docs as required (PL, Invoice, COA, Carrier Invoices, BL/AWB, EDO)
- Coordinate with carrier, forwarder, distributor, customs broker & warehouse for import/export process.
- Check Draft Customs declaration sheet & all submitted docs and confirm to customs broker for Customs declaration per LE shipment.
- Work directly with VN Customs for LE shipment if any stuck at customs process because LE entity is importer.

**Travelling Patient Support**

**QA Support**
- QA Hold FCA to extract traceability by lot number, quantity and import date in JDE
- QA Hold FCA to extract distribution by lot number, quantity and import date in SAP DKSH, EMEC & Trang An.
- QA return to supplier due to QA hold
- QA Quality discard write off in JDE and distributors to discard with COD

**Others**
- Stakeholder engagement.
- Audit involvement from VN Customs, Finance Audit (PwC, KPMG, Deloitte.
- Any other additional tasks as and when requires as per HOD instructions.

**Qualifications**:

- Bachelor of Business, Supply Chain, Logistics Management or any related fields.
- At least 5 years experienced in Fulfillment for international companies or related experience in Pharmaceutical/Medical Device Manufacturing environment or related production industry experience preferred.
- Completely in depth understanding of all aspects of the supply chain process including fulfilment order processing, logistic, transport, warehousing, import & export operations.
- Customer service experience and system familiarity preferred.
- Embraces change, challenges status quo and makes recommendations for improvements to products and processes.
- Working knowledge of inventory and order/purchasing systems
- Working knowledge of Microsoft based systems; mastery of Excel is a must.
- Related experience in managing with multiple planning (ERP) systems and interfaces.
- Practical Level of English Communication.
- A strong team player with excellent communication, organizational and interpersonal skills and ability to operate in a matrix environment.
- Strong problem solving and resolution skills.
- S

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