
Fulfillment Management
3 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Analyze order movement across fulfillment process
- Be able to detect risk of unfulfilled orders and to understand root-causes behind
- Monitor order process to predict any problem which causing unfulfillment risks
- Evaluate the performance based on reports to have prompt actions to improve the fulfillment progress
- Implement initiatives to improve lead time and fulfillment performance
- Manage and execute system configuration request
**Requirements**:
- 3 year experience in related field, experience on ecommerce, logistics or business is a plus
- Strong at data analysis and problem solving
- Good at project management.
- Excellent written and verbal communication skills in English
- Ability to work independently and with a team consisting of executives, project stakeholders and project team members.
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