Data Management Unit Officer
3 weeks ago
_Receiving customer requests of all types, scanning the image, registering in Service tracking and assigning the service request to appointed PS person in charge for further processing. _
- _Checking & loading daily the claim online submission, _registering in Service tracking and assigning the service request to appointed Claim person in charge for further processing. _
- _Running daily report of all correspondences printing daily for controlling the volumes need to print out and sending to customers. _
- _Printing, wrapping and delivering all daily correspondences to courier vendor as per TAT and SOP. _
- _Clearing pending service requests within TAT as per SOP; _control the quality of work _. _
- _Cooperating closely with IT to ensure the efficiency of document printing and scanning before delivering to customers/relevant departments. _
- _Taking another additional tasks as assigned by Team leader and Manager._
**Responsibilities**:
- _Liaises with other functional departments (Front desk, Customer Service, Underwriting, Actuarial, IT ) to handle customer’ requests relating to DMU _. _
- _Attain decision making and problem solving in complicated scenarios and contexts regarding customer complaint to get exceptional approval to final the issues. _
- _Coordinate _s _with subordinates on preparing User requirements and performing UAT testing for system changes or enhancements if assigned. _
- _Report directly to Team leader/Manager of Policy change team and Head of Policy Service. _
**Accountabilities (Individual / Shared)**:
- _Take good control on the volume of around 100 documents or 400 correspondences per day. _
- _Be challenge in handling complaint cases regarding to Policy Change and Admin work to get customer’s satisfaction at final. _
- _Attain decision making and problem solving in complicated scenarios and contexts regarding system fixing and enhancement._
**Knowledge/Skills/Competencies/Education**:
- _University degree _
- _At least 3 years' experience in operation department of life insurance company; preferably having experience in admin work and document scanning. _
- _Negotiating and team working skills _
- _Good communication & relationship skills with internal and external people _
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Working Arrangement**
Hybrid
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