Residential Service Manager

2 weeks ago


Ho Chi Minh City, Vietnam JW Marriott - Marriott Residences Grand Marina Saigon Full time

**Hạn nộp**: 10/08/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
19/06/2024 00:17
MÔ TẢ CÔNG VIỆC
JOB SUMMARY

Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.

CORE WORK ACTIVITIES

Maintaining Residences Operations
- Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.
- Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).
- Maintains knowledge of the Hotel Reservation Services
- Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.
- Conduct daily line-ups
- Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.
- Provide employee recognition on an ongoing basis, including an annual staff event.
- Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.
- Maintain knowledge of homeowner Rules & Regulations.
- Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.
- Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.
- Create an environment of open communication for Ladies, Gentlemen and Owners.
- Monitor logbooks and service requests to verify timely completion of tasks.
- Monitor unit admittance procedures and verifies correct key inventory
- Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.
- Office Communication should be replied to and filed in a timely fashion
- Maintains accurate homeowner’s roster and follow up with services deficiencies
- Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.
- Communicates with homeowners, management and employees.
- Manages owner expectations while remaining calm and courteous.
- Works flexible hours, including weekends, holidays and evenings if necessary.

Managing and Conducting Residences Activities
- Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.
- Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards.
- Actively participate in activities and communication that support full participation in the Owner Engagement Survey.
- Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments.
- Serves as a liaison between homeowners and various departments and builder/developer.
- Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue.
- Communicate a la carte services provided by Hotel and will communicate requests in a timely manner.
- Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly.
- Collect resident owner’s preferences, track and record additional preferences and put them in Mystique.
- Report any common area items that are not in line with Ritz-Carlton Brand Standards.
- Create an environment that fosters WOW stories and Lionshare Best Practices.
- Familiar with Business Priority Matrix.
- Participation in the creation of WIG’s, Lead Measures and the WIG Boards. Participate in weekly calls.
- Familiar with the balanced scorecards in Employee/Owner Engagement.
- Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating



  • Ho Chi Minh City, Ho Chi Minh, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader for residential...


  • Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24106360 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    10+ years Extensive executive-level management experience in Residential or Commercial Real Estate Industry - Having Engineering background )Vietnamese only) - Ability to select, develop and motivate necessary management talent to maintain the company's overall objectives. **MAIN DUTIES**: - Provide the required linkage between the Board of Directors and...


  • Ho Chi Minh City, Vietnam CBRE Full time

    **Residential Sales Anlyst** **Job ID** - 161213**Posted** - 21-May-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Customer Service, Development, Sales & Leasing, Sales/Brokerage, Apprentice, Graduate **Location(s)** Ho Chi Minh City - Ho Chi Minh - Viet Nam At CBRE, you are empowered to take your career path into...


  • Ho Chi Minh City, Vietnam ICONIC Co,.Ltd. Full time

    **Job description**: - Support sales of large-scale residential development projects as a developer. - Research and Analyze sales policies and marketing strategies of competitor projects in Hanoi and Ho Chi Minh etc. - Analyze and Propose the sales policies in partner’s proposals. - Sharing sales status and progress management with the construction and...


  • Ho Chi Minh City, Vietnam Công Ty Cổ Phần Đầu Tư Nam Long Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Overview - Manage fund raising activities (equities only) for NLIC at project level for Residential Projects. - Follow up Condition Precedents, payment/capital disbursement and after transaction completion. Performance Fundraising Deal for Residential Projects - Provide necessary information and...

  • Industrial Hygienist

    3 weeks ago


    Ho Chi Minh City, Vietnam International SOS Full time

    **Industrial Hygienists - Residential - Qatar**: International SOS has new and exciting positions arise for two Industrial Hygienists. Positions are residential and will be based in Doha, Qatar. **Position 1 - Client Minimum Requirements**: - Certified Industrial Hygienist, Engineering degree or Bachelor in Sciences - At least five years of experience...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    Negotiable **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets except China; - Monitor and propose to improve and establish the service process in the region; - Technical support/training for sales and dealers in the region; - Responsible for AD's daily support especially such as products instruction, daily...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Đầu Tư Nam Long Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Overview Manage fund raising activities (equities only) for NLIC at project level for Residential Projects. Follow up Condition Precedents, payment/capital disbursement and after transaction completion.PerformanceFundraising Deal for Residential Projects Provide necessary information and recommend...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Full time

    RESPONSIBILITIES: Improve customer service satisfaction of all channels in Asian key markets except China; Monitor and propose to improve and establish the service process in the region; Technical support/training for sales and dealers in the region; Responsible for AD's daily support especially such as products instruction, daily maintenance, smart toilet...

  • Property Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Property Manager will be overall responsible for the day to day operations of the project to plan, guide and support the project toward a success by efficient management, well services provided. Management system setting up - Set up the pre-opening budget operations budget; - Build up the...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    $5,000 - $5,000 - Real Estate/Property & Construction **RESPONDSIBILITIES**: - Investment Management_ - Focus on residential investment and business ventures identification as new markets (Logistics, Industrial Park) with a platform for future growth - Identify, evaluate, negotiate and implement residential development investment opportunities in new...

  • Feeder

    3 weeks ago


    Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Property Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.- As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.-...

  • Investment Manager

    4 weeks ago


    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization. As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...

  • General Manager

    4 weeks ago


    Ho Chi Minh City, Vietnam MiTek Inc. Full time

    Job Description MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building. With a rich 60-year history and a network of...

  • Manager, Projects

    3 weeks ago


    Ho Chi Minh City, Vietnam Mapletree Investments Pte Ltd Full time

    **The Role**: This position will work with Asset Managers in leading all aspects of development works, including overall development management of new developments and existing assets across different sector classes ranging from commercial, retail, residential, industrial and logistics projects. **Responsibilities**: - Conceptualise development design...

  • Investment Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel Land Limited Full time

    Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated...

  • General Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam MiTek Inc. Full time

    Job DescriptionMiTek is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building.With a rich 60-year history and a network of 6,500...