Officer, Lending Operations S&t

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

**RESPONSIBILITIES**
**Strategy**
- Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall WRB strategy and that meets the needs of the individual product

**Business**
- To continuously challenge and improve current process to reduce TAT and increase productivity
- To perform any assignments that may be required from time to time.
- Identify and drive change to processes to improve productivity and standardization.
- Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
- Active to participate in lending/ liabilities operations related new projects, new business services launching.

**Processes**
- Respond and process enquiry/lending service requests from clients via call center/branch ops/I-banking within TAT including retail loan and credit card related requests.
- Perform collection activity, prepare appendix of facility agreement, mortgage contract for secured products: mortgage loan, auto loan as required process and DOI.
- Prepare notification letter, reminder letter, SMS and frequent activitiesfollowing current processes.
- Perform investigation/reconciliation tasks for reports from GRU and IRU.
- Prepare reports/escalations following current processes and DOI.
- Custody and filling customers request form and other supporting documents.
- To be accountable for the service delivery (through service, cost and risk levels) of Lending Servicing & Transacting in Vietnam.
- Provide initiative to improve productivity and reduce operations cost through reduction in unit costs without impacting service standards
- Back up and perform any assignments that may be required from time to time.
- Active to participate in new projects, new business services launching.
- Build and maintain a strong relationship with internal, external stakeholders and clients.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.

**People & Talent**
- Complete all mandatory learning as assigned by Group
- Self-motivate, train, and develop to achieve high quality service to clients and avoid errors

**Risk Management**
- Minimize and ensure no surprises culture, failed audits, operational loss
- Implement operational integrity
- Proactively escalate operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Line Manager
- Be responsible for the identification, escalation of all aspects of risk in accordance with all relevant products at Group product level policies.
- Follow up to ensure all reported risks have been eliminated.
- Comply and ensure products & services are delivered in compliance with local Regulatory Requirements.
- Comply and ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Manager to follow up.

**Governance**
- Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
- Ensure to meet the service levels.
- Ensure controls are efficiently and effectively exercised in order to preventing frauds and losses.
- Actively manage and monitor performance against defined Key Risk and Performance Indicators at the consolidated product level.
- Be accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [WRB Servicing and Transacting team to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**

**Internal**
- Product
- CRM, BRM
- Credit Initial
- Sales
- Branch Ops
- Legal
- Compliance
- Finance
- Collection
- CM
- CSCU
- Client Call Centre
- Country Technology Management
- Network services in GBS, PSS teams,etc.

**External**
- Clients
- Industry peers
- Card schemes
- External vendors

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Vie

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