Card Operations Process Center

2 months ago


Thành phố Hồ Chí Minh, Vietnam Ngân Hàng TNHH Một Thành Viên United Overseas Bank Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**Responsibilities**:

- Account Origination:
+ Perso and delivery Card, Pin.
+ Monitor Card, Pin, Stationery Inventory stock to order timely and manage related vendor's performances to create, renew contracts including Outsource vendor (Application verification, Application Data Capturing and Imaging)
- Payment and Settlement:
+ Operate and Reconcile Credit & Debit Card, and Loan payment.
+ Investigate and solve payment failure/issue.
+ Follow to update related payment regulatory required by SBV, Visa, Mastercard to ensure fulfillment.
+ Prepare relevant regulatory reports.
+ Timely process payment to related parties including Visa, Mastercard, Napas,...
- Card Support:
Perform Card account creation and maintenance.
+ Maintain Financial and Non-financial data
+ Create Card Account
+ Process Balance transfer, EPP enrollment
+ Process Card redemption request
+ Process Personal Loan Stamp Duty Payment and Stamping
+ Maintain data, create Account, verify Enrollment
- Chargeback management:
+ Perform disputed transaction resolution with Merchant Acquirer banks
+ Perform recovery of Fraudulent disputed transactions with Merchant Acquirer banks
+ Provide comprehensive disputed transaction reports for analysis and improvement
+ Proactively update new regular, requirement requested by SVB, Visa, Mastercard to enhance system, process to ensure fulfillment.
- Risk and control:
+ Manage risk & controls of Processes for the Centre
+ Prepare Risk, Compliance & MIS Reports
+ Control Administration, Authorizations and budget
+ COPC Independent Reviewer on Outsourced Vendor

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Thưởng
Annual Salary Review; Performance Bonus
Chăm sóc sức khoẻ
Healthcare Insurance Policy; Annual Health Check-Up Program

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- University degree (BA) required.
- At least having 3-5 year experiences in Card and Unsecured Lending Operations via Payment/Banking/Fintech organizations (Card/Loan onboarding, maintenance, Visa-Mastercard-Napas card fraud/dispute/chargeback, payment and settlement, regulatory reports preparation,...).
- Vendor performance management and process new and renewal contract.
- Good at communication, negotiation, problem-solving, project management.
- Visio, Macro skill for SOP and EUC creation is an advance.

Be a part of UOB Family
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục/Đào Tạo,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Phần Mềm,Ngoại Ngữ

Đại Học
Không yêu cầu



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