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Guest Experience Manager

4 months ago

Hanoi, Vietnam Khách sạn Pullman Hanoi Full time

**Hạn nộp**: 31/05/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
12/04/2023 10:15
Mô tả công việc
- Responsible for the quality of service provided to all guests throughout each touch point within the hotel.
- Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction at all times.
- Elevate guest experience via continuous improvement via innovation and outside in thinking.
- Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed.
- Take time to get to know the guests and to be committed to service excellence.

Quyền lợi được hưởng
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc
- Highly organised and always gives maximum effort.
- Is well informed about all aspects of the job and has a minimum of three years experience in service industry.
- Makes excellent choices and informed decisions.
- Writes, speaks, and presents with clarity.
- Leadership, learning and development management capability.
- Successful pre-opening experience is a plus.

Yêu cầu hồ sơ