Customer & Partnership Development Manager

2 days ago


Thành phố Hồ Chí Minh, Vietnam Concung.com Full time

**Introduction**
- Con Cung is the biggest omni-channel company for mom & baby with 600 retail stores in Vietnam in 2021 and plan to have 1,000 stores by 2023 with 1 billion USD revenue. Con Cung's annual growth rate is more than 70%. With the vision of providing good quality products for children, Con Cung is strongly investing into Product Research and Development in order to manufacture and provide products that are suitable to the local market in terms of pricing and quality. We also invest into technology in order to manage the network and online channel efficiently._
- Con Cung Corporation also develops in-house cutting-edge automation and intelligence technologies. We are seeking for young, smart & dynamic talents to grow your career together with us._

**1.**Customer &**Partnership development**

**1.1 Customer development**
- Customer acquisition: Develop strategies to attract new customers through targeted outreach, promotions, and marketing efforts.
- Customer retention & loyalty programs: Design and manage loyalty initiatives to enhance customer retention and repeat purchases.
- Boost category penetration: By promoting underutilized product lines, driving larger and more diverse purchases.
- Data-driven insights: Analyze customer data and trends to identify opportunities for personalization and upselling.

**1.2 Partnership development**
- Identify strategic partnerships: Research and identify potential partners (brands, platforms, hospital or others retailers ) that can help recruit new customers.
- Customer-focused collaborations: Develop and execute partnership initiatives that are primarily focused on customer acquisition, including referral programs, co-branded marketing campaigns, and incentive-driven collaborations
- Negotiate & manage agreements: Lead partnership negotiations and manage ongoing relationships with partners to ensure mutual value and growth.

**2. Collaboration & Leadership**
- Cross-functional collaboration: Work closely with related teams to ensure cohesive customer and partnership strategies.
- Team leadership: Mentor junior team members and provide guidance on best practices for customer engagement and partnership management.
- Performance tracking: Monitor KPIs related to customer satisfaction, partnership performance, and adjust strategies as needed.

**Job Requirements**
- Bachelor degree in Marketing, Business administration, Economics or related field is preferred.
- A minimum of 2 years of managerial experience (line manager) in business development, customer relationship management, or partnership development.
- Strong analytical skills coupled with project management and planning skills.
- Deep understanding of retail market dynamics, trends, and consumer behavior.
- Strong negotiation and relationship-building skills, with experience managing partnerships.
- Dynamic working and pro-activeness at work and multi-tasking skills.

**Benefit**

- Annual bonus: 2 - 3 months under minimum KPI requirement
- Fast promotion opportunities based on personal ability
- Work in a dynamic, open, creative environment
- Regular training, company team building, birthday bonus

- Working time: 8:30 - 17:30 Monday - Friday
- Working place: 14th Floor, Phu My Hung Tower, Tan Phu Ward, Dist. 7, HCMC



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