Account Management Executive

5 days ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Key Accountabilities**:

- Support all customer accounts of Ninja Van Vietnam business.
- Support customer upload orders, track order process from creation order on system until the final status
- Coordinate closely with relevant departments to ensure service performance according to SLA.
- Communicate with customers to identify arising problems or resolve customer queries such as delivery reports, delivery rates, SLA, COD payment dates, system interactions between the two parties..
- Make extraordinary reports for VIP customers.
- Maintain and increase production and retention rates through supporting customer requirements
- Collect information from customers and work with stakeholders to improve service quality and contribute to the overall success of important projects.
- Identify customer insights to execute customer success plans to create effective approaches to build and maintain strong relationships with customers, especially the team VIP/SVIP.
- Control and statistically analyze the situation of both customers and internal teams, provide solutions to improve products and customer satisfaction and report daily/weekly/monthly to Manager.

**Key Requirements**:

- Have at least 1 year of experience in the field of Customer
- Skilled and good at gathering information to convince internal teams and external customers
- Graduated from College/University
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficiency in English (Reading, Writing & Speaking)

**Benefits**:

- ** Working address**: Ninja Van Vietnam Office, 33 Huỳnh Tịnh Của, Phường 8, Quận 3, Thành phố Hồ Chí Minh
- **
Salary and benefits**:

- Competitive income compared to the market
- "Tet" bonus, Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
- **
Training and developing**:

- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
- **
Work environment & colleagues**:

- Senior leaders are open-minded, respectful, and ready to facilitate personal growth
- Young and dynamic working environment
- The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.

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