Account Management Executive

3 weeks ago

Ho Chi Minh City, Vietnam Gojek Full time

ODS - Business Development, Ho Chi Minh City
- Fasten your helmet and climb aboard if you’re ready to be our HCMC-based Account Management Executive. Based in HCMC, Vietnam, you will be an integral player of the Account Management Team within the larger Merchant team focusing on our GoFood business The gist of your role will be to manage our top and most important accounts in GoFood as our Account Management Executive. The cherry on top: you’ll get to be a part of a team that works tirelessly to provide the best experience for our partner merchants, keeping them happy, engaged, and informed We are looking to hire an Account Management Executive for HCMC to look after our top local merchant partners.**What You Will Do**
- Develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, provide best-fitted Gojek solutions that will generate sales, and enable the delivery of joint business plans/targets
- Obtain an in-depth and robust understanding of both Gojek & merchant’s business needs/issues
- Develop end-to-end joint business plans, monitor merchant’s performance versus target, create sales forecast based on Gojek’s plans & campaigns, assess competitive benchmarking, and anticipate potential business challenges
- Involved in exciting internal projects to improve the overall merchant’s pain point
- Take responsibility for all services that Gojek delivers to each account, become the single point of contact from Gojek for engagement, project delivery & troubleshooting efforts.
- Perform competitive intelligence to ensure our promotion has competitive differentiation for Partner Merchants on GoFood
- Working across functional units to tailor merchant specific needs while driving ROI (e.g. customized reporting, API integrations, Gobiz troubleshooting)
- Proven working experience in Account Management and/or Sales
- Hold a bachelor or master degree in marketing, management, or any other related fields
- Experience delivering client-focused solutions to customer needs
- Proven ability to manage multiple account projects at a time, while maintaining sharp attention to detail
- Understanding technology, business, marketing and innovation
- Ability to work effectively with people at all levels in the organization
- Solid experience with office software, particularly MS Excel
- Excellent listening, negotiation and presentation abilities

Our merchant team is based in Ho Chi Minh City, Vietnam and we have one main goal: to strengthen our GoFood market share in Vietnam. The merchant team aims to create an ecosystem of solutions to support our partner merchants on the Gojek platform to manage better and grow their business.Our partner merchants are one of the core stakeholders in our Gojek ecosystem. When you are part of the Merchant team, you will find yourself working very closely with our partner merchants to understand their daily needs and concerns and relay these insights to build platforms and operational excellence processes to ensure our partner merchant's success on the Gojek platform. We aim to establish Gojek as the most trusted partner for all our merchant-Merchants.We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-Merchants’ everyday lives. When we aren’t working, you’d probably find us with our noses in books, or our eyes glued to the TV screen watching the latest Korean dramas on Netflix. We also prioritize self-care and wellness, equally concerned with each others’ personal and professional developments.
- **About GoTo Group**
- GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
- **About Gojek**
- Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
- **About GoTo Financial**
- GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its truste

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