Operations Supervisor

3 weeks ago

Hanoi, Vietnam APL Logistics Full time

Operations Supervisor (Vietnam, Hai Phong) - (230000V1)

Description

**Job** **Purpose**

This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of logistics coordinators to achieve operations excellence through defined and agreed processes. Supporting the Operations Manager, the position oversees operations for estimated 15,000 sqm of warehouse space in Hai Phong. He assists the Operations Manager to ensure service providers meet or exceed operations metrics. The position helps to coach, train; develop logistics coordinators to be qualified to handle customers’ logistics requirements.

**Roles** **&** **Responsibilities**:

- Conduct periodic meetings with Logistics Coordinators to ensure compliance to customers’ standards and requirements.
- Supervise, monitor, and guide logistics Coordinators to comply with customers’ and vendors’ requirements.
- Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
- Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of customer services objectives, purposes and achievements.
- Execute and adhere to customers service requirements as spelling out in Logistics Procedure.
- Problem Resolution - ensure issues are tackled immediately and escalate to Operations Manager when there are potential costs impact and service issues.
- Oversee and maintain operations reports and inventories records, prepare reports and analysis to forecast space and resources requirements to cope with changing volume trends.
- Ensure required reports are provided in timely and accurate manner.
- Streamline processes to achieve cost savings and ensure profitability.
- Deploy resources amongst inter/ intra department to ensure sufficient resources are allocated to manage changes in volumes and increasing demands of customers.
- Manage service providers to ensure compliance to customers’ requirements.
- Periodic review of costs and revenue, conduct benchmarking exercises and ensure APLL continues to be competitive in the marketplace.
- Plan, schedule, coordinate and set priorities work for the team, ensure proper assignment and adequate manning of facilities.
- Continuously identify and train a team of Logistics Coordinators to meet the demands of customers in a professional manner.
- Conduct periodic reviews and training to services providers, customs, and warehouse labors.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
- Manage all trucking activities from CFS to ports and inbound shipment.

**Qualifications**:

- University Degree
- Having equivalent qualification with 7 years working experience in the logistics industry and track record in Operations Management (warehousing & distribution)
- In depth local knowledge about regulatory, regional practices, cultural differences.
- Track record in engaging large MNC accounts (complex business rules)
- Data-driven and process-minded leader, who has led large teams
- Able to engage complex supply chain topics; meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
- Able to leverage technology or mobilize suitable stakeholders to implement solutions.
- Cross-functional experience is highly preferred international work experience is advantageous

Primary Location: VN-VN-Hai Phong

Work Locations: VNM Hai Phong Room No.: 401- 404, No. 3 Le Thanh Tong Street, May to Ward Ngo Quyen District Hai Phong

Job: Logistics

Organization: Asia Ops and Commercial

Schedule: Regular

Shift: Standard

Day Job

Job Posting: Aug 7, 2023, 6:09:09 AM

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