Expert, IT Operations

17 hours ago

Hanoi, Vietnam Techcombank Full time

**Expert, IT Operations**:
Techcombank
- Ứng Tuyển

DevOps System Admin Cloud
- Đăng nhập để xem mức lương
- C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Xem bản đồ- Tại văn phòng- 1 giờ trước

**3 Lý Do Để Gia Nhập Công Ty**:

- Top-tier banking environment in Vietnam
- Challenging opportunities for the “Greater” You
- Attractive career path and benefits

**Mô Tả Công Việc**:
**Job Purpose**
The Operation Expert is responsible for providing expert knowledge in his/her domain when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the bank's existing operation processes and tools.

**Key Accountabilities**
(1) Main work:

- Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
- Analyze and propose improvements upon technology and standards across the organization.
- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
- Provide advice, trainings, and supports to people in operation functions.
- Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
- Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
- Monitor and report out the compliance of the operation activities in real-life.
- Report periodically to the Director of Infrastructure Services Excellent Center.

**Key Accountabilities (2)**
Risk management and compliance:

- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies

**Yêu Cầu Công Việc**:
**Qualifications**
- Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking

**Work Experience**
- At least 8 years of experience in IT operation and development in large organizations, especially banks
- Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS)

Other requirements
- International Certificate of System Foreign language
- English, according to TCB's regulations in each period.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?**
- Investing **over 300 million USD** to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
- You will grow with Techcombank by having the opportunity to learn from **top experts** from across the world
- Techcombank provides a **rewarding remuneration structure** that commensurate with your achievement and contribution
- Techcombank is the **Top 2 Best place to work **in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday Off, Year End Party, etc.

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