Delivery Director
5 months ago
**Key responsibilities**:
This position is responsible for ensuring successful delivery of mainly ecommerce & marketing automation projects with large enterprise clients (new and existing). The Delivery Director will lead a team of 5-10 project managers delivering technology projects including new implementations, upgrades, and change requests (new modules, training, workflow changes).
Job responsibilities include:
- Responsible for leading delivery of client projects from planning to execution and testing
- Participate in review of business requirement gathering, design and project plan
- Help manage project risk
- Interface with clients during projects including frequent onsite meetings
- As a customer escalation point, handle delicate client situations whilst carefully considering both the customer and the company’s viewpoint
- Manage internal and external expectations on all aspects of project
- Lead multiple projects of varying sizes at any given time
- Responsible for looking after a variety of clients across our global customer base
- Developing deep rooted relationship with existing and new customers
- Play an active role in client contract negotiations and sales opportunities
- Deliver the identified departmental goals around client satisfaction, revenue, team development
- Responsible for the quality of the services that the team provides and profitability of the projects.
- Responsible for the management of an experienced Project Managers team.
- Help build a solid team in long term
- Developing a progressive recruitment, induction, ongoing training and research system to ensure high-quality substance and a capabilities in the entire team
- Plan for optimum resource utilization and synchronize with HR for resource needs
**Job requirements**:
- Bachelor's Degree in Computer Science/Information Technology or equivalent
- At least 5 years in similar position and over 10 years in software development management position of software outsourcing company with proven track record.
- Proven experience managing managers and team of 100+ staffs with high performance, customer satisfaction and employee satisfaction.
- Proven ability for influencing stake holders and business leadership.
- Proven excellent servant leadership.
- Dare to take action and responsibility. Result-oriented.
- Excellent English.
- Excellent interpersonal skill, conflict resolution, people management, scope management, expectation management and risk management.
- Care for people, people development and organization development.
- Deep and wide knowledge and experience in software development best practices and processes with proven records.
**Language**:
- English (required)
Ability to Commute:
- Ho Chi Minh City (required)
Ability to Relocate:
- Ho Chi Minh City: Relocate before starting work (required)
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