Project Assistant
2 weeks ago
**Mô tả công việc**:
(Mức lương: Đến 8 triệu VNĐ)
- Hỗ trợ vận hành cho sản phẩm phần mềm.
- Tiếp nhận và giải đáp các câu hỏi liên quan tới vận hành.
- Hỗ trợ khách hàng các bước khắc phục sự cố.
- Cung cấp thông tin về sản phẩm: Các tính năng, phiên bản, nội dung mới...
- Thu thập và ghi nhận phản hồi của khách hàng.
- Sử dụng các công cụ hỗ trợ: Chat, helpdesk để quản lý các cuộc trò chuyện, theo dõi tiến độ xử lý.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Hình thức công việc: Toàn thời gian Từ thứ 2 đến thứ 6(Sáng: 8h-12h, Chiều: 13h00-17h00.)
- Có chế độ làm việc WFH 3 ngày/ tháng, được thêm ngày phép trong tháng sinh nhật nhân viên.
- Được tham gia đầy đủ BHXH, BHYT, BHTN,...theo quy định luật lao động.
- Lộ trình thăng tiến, có cơ hội lên vị trí cao hơn xét theo kết quả làm việc.
- Thưởng các ngày sinh nhật, lễ, Tết;
- Làm việc trong ngành giáo dục, có cơ hội và môi trường sử dụng và phát triển tiếng Anh.
- Được đào tạo, hướng dẫn các kỹ năng nghiệp vụ (On-job training).
- Các hoạt động xây dựng đội nhóm, du lịch công ty.
- Lương tháng 13, thưởng cuối năm theo kết quả kinh doanh của công ty.
- Không bắt buộc đồng phục, thoải mái, linh động trong lựa chọn trang phục.
- Phụ cấp laptop, gửi xe.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Kỹ năng giao tiếp tốt, sử dụng ngôn từ dễ hiểu;
- Kiên nhẫn, có thể giải quyết các vấn đề một cách bình tĩnh, chuyên nghiệp;
- Kỹ năng sử dụng máy tính: Thành thạo các phần mềm Chat, Office.
- Có khả năng làm việc độc lập với áp lực cao;
- Có khả năng học hỏi và thích ứng nhanh trong công việc và môi trường công ty;
- Có khả năng xử lý nhiều nhiệm vụ, phản ứng linh hoạt;
- Có kiến thức về các sản phẩm công nghệ;
- Ưu tiên nữ, ứng viên chưa có kinh nghiệm được đào tạo trong quá trình làm việc;
- Tiếng Anh cơ bản (đọc, hiểu).
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Phần Mềm,Kinh Doanh/Bán Hàng,Lễ Tân (Receptionist),Thư Ký,Tư Vấn Bán Hàng
Trung cấp - Nghề
Dưới 1 năm
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