Cluster General Manager

3 months ago

Khánh Hòa, Vietnam Ambassador Cruises - HeadOffice Full time

**Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Loại hình
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
30/09/2024 18:14
MÔ TẢ CÔNG VIỆC
**JOB SUMMARY**:
The Cluster General Manager (CGM) to oversee and manage the operational, sales, marketing, financial, HR, training and development, maintenance, and customer service aspects of multiple F&B establishments within Nha Trang & Da Lat area. The CGM will be responsible for ensuring exceptional customer service, achieving outstanding service standards, and driving the overall success and profitability of the cluster.
**KEY RESPONSIBILITIES**:
**1. Operational Leadership**:

- Oversee the day-to-day operations of all F&B outlets within the cluster to ensure smooth and efficient processes.
- Develop and implement operational procedures and SOPs to maintain consistency across all outlets.
- Periodically create/revise the menu at all outlets to improve services and controlling cost
- Monitor and ensure compliance with health, safety, and sanitation regulations.

**2. Sales and Marketing**:

- Develop and execute sales and marketing strategies to drive revenue and meet sales targets.
- Analyze market trends and customer preferences to identify opportunities for business growth.
- Implement promotional activities and events to attract and retain customers.

**3. Financial Management**:

- Manage the financial performance of the cluster, including budgeting, forecasting, and financial reporting.
- Monitor and control costs, expenses, and overall financial efficiency.
- Identify opportunities to maximize profitability and cost-effectiveness.

**4. Human Resources and Talent Development**:

- Recruit, train, and mentor a high-performing team across all outlets.
- Develop and implement HR policies and procedures to ensure a positive and productive work environment.
- Implement talent development programs to enhance employee skills and performance.

**5. Maintenance**:

- Oversee the maintenance and cleanliness of all outlets to ensure a pleasant and safe environment for customers and staff.
- Coordinate with external vendors and suppliers for maintenance and repair services as needed.

**6. Customer Service and Quality Control**:

- Set and maintain high standards for customer service and overall dining experience.
- Address customer feedback and complaints in a timely and professional manner.
- Implement quality control measures to ensure consistency in food and service quality.

**7. Core Values Integration**:
The Cluster General Manager should embody and promote the following core values of the restaurant chain:
**Guest-Centricity**: Placing the guest experience at the center of all operations, exceeding expectations through personalized service.
**High Productivity and Result-Orientation**: Cultivating a culture of efficiency, continuous improvement, and impactful results, setting ambitious yet achievable goals
**Excellence**: Striving for excellence in all aspects of operations and delivering unmatched quality in every service provided.
**Innovation**: Embracing innovation to enhance guest experiences while preserving tradition and culture.
**Team Empowerment**: Fostering a culture of empowerment, respect, and diversity among team members.
**Aesthetic**: Commitment to creating beautiful spaces and experiences that captivate and inspire guests.
**Sustainability**: Committing to environmentally sustainable practices and ethical operations in all aspects of the business.
QUYỀN LỢI ĐƯỢC HƯỞNG
Business bonuses
13th-month salary bonus, holiday bonuses
Access to the Group's services at preferential rates
YÊU CẦU CÔNG VIỆC
**JOB REQUIREMENTS**:

- Strong understanding of F&B operations, sales, marketing, finance, HR, and customer service principles.
- Excellent leadership, organizational, and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- A strategic thinker with the ability to drive business growth and enhance the overall customer experience.

YÊU CẦU HỒ SƠ
Full profile according to Company regulations

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