Technical Helpdesk Troubleshooter

2 weeks ago


Thành phố Hồ Chí Minh, Vietnam Kone Full time

Technical help desk and site support services for Front Lines
- Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
- Provide spare part identification support
- Support in proximity stock definition for new LIS
- Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
- Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
- Log all cases to THD tool
- When needed, assign/direct the case to a relevant expert in the organization or escalate to global
- Create knowledge base articles
- Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety
- Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract

Training:

- Train local technicians during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to local training centers in training courses

Quality:

- Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
- Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
- COR review / identify units for Clinica visits
- Note: Clinica visits performed by Field Troubleshooter

Safety
- Be aware and operate within KONE safety requirements
- Ensure each site follows the global safety processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _



  • Thành phố Hồ Chí Minh, Vietnam Synopsys Full time

    Synopsys APAC IT team is seeking for an IT Helpdesk, who mainly engages IT services with internal users, in charge of IT helpdesk and system administration domain. **Responsibilities**: The work scope includes IT helpdesk and system administration domain with great learning space in IT area. 1. IT Helpdesk Support - Provide technical support for laptop, PC,...

  • IT Helpdesk

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Fundiin Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuableIT support experience. Please note that this is an entry-level position so on-the-job training will be provided. What you will...


  • Ho Chi Minh City, Vietnam Ampere Computing Full time

    **The Role** **What the Team wants you to know** Being a Technical Intern, IT Helpdesk Coordinator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS...

  • IT Helpdesk

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam CÔNG TY TNHH CARE FOR VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) In the role of IT Technical Support An IT Technician is a professional who is responsible for installing, maintaining and repairing hardware & software components of the organization's computers. Their duties may include repairing or replacing damaged hardware, performing tests on new hardware...

  • IT Helpdesk

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Mô tả Công việc IT Support operation Check and fix issues related to hardware and software in laptop/ PC of User Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization Installation and handover the laptop/ IT equipment...


  • Ho Chi Minh City, Vietnam Delion Pty Ltd Full time

    **Job Title: Level 1 Helpdesk Engineer** **Location: Remote / Work From Home** **Company: Delion Wireless (Head Office: Sydney, Australia)** **Job Overview**: Join our team at Delion Wireless, an innovative Australian-based tech company. We are looking for a motivated and tech-savvy Level 1 Helpdesk Engineer to provide exceptional remote technical support...

  • IT Helpdesk

    4 days ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Amaris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ABOUT THE JOB: - Provide technical assistance, guidance to internal staff, work with experts and vendors to provide best solution to business needs. - Configure, install, monitor, and maintain branch offices: LAN/ WAN network infrastructure, end user computing hardware/ software, IT asset inventory...

  • IT Helpdesk

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Digisource Full time

    DigiSource's Client is Dynamite Studio, based in Singapore - Install, configure, and maintain computer network systems for the company. - Support users in resolving IT technical issues. Install hardware/software for standalone PCs, IT equipment, etc. - Manage IT assets and perform general maintenance tasks, diagnose problems, replace, repair, and maintain...

  • IT Helpdesk

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Digisource Full time

    **DigiSource's Client is Dynamite Studio, based in Singapore** - Install, configure, and maintain computer network systems for the company. - Support users in resolving IT technical issues. Install hardware/software for standalone PCs, IT equipment, etc. - Manage IT assets and perform general maintenance tasks, diagnose problems, replace, repair, and...

  • IT Helpdesk

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Digisource Full time

    Job DescriptionDigiSource's Client is Koban Studio, based in Singapore - Install, configure, and maintain computer network systems for the company. - Support users in resolving IT technical issues. Install hardware/software for standalone PCs, IT equipment, etc. - Manage IT assets and perform general maintenance tasks, diagnose problems, replace, repair, and...

  • IT Helpdesk

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Collaborating with the IT Manager to identify and prioritize technical issues and provide timely solutions. - Setting up and configuring MacBook and Windows laptops, as well as apps and software. - Creating and managing user accounts in Microsoft 365, and other similar platforms. - Providing prompt...

  • Helpdesk Engineer

    4 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Engineering and Technology- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely...

  • IT Engineer

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Tài Năng Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Main purpose: - Provides technical support onsite to Thakral One’s customer. Time working & working location: - Time working: Mon - Fri: 09.00 am to 06.00 pm - Working 3 days/week in Binh Duong plant, and 2 days/week in HCM Head Office - Binh Duong Plant: 27 Street No.3, VSIP II, Hoa Phu Ward,...

  • IT Helpdesk Engineer

    5 months ago


    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software development and a wide...

  • IT Helpdesk Engineer

    4 months ago


    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software...


  • Ho Chi Minh City, Vietnam Công ty TNHH NFQ Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to...

  • IT Engineer

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Thakral One Full time

    **Giới thiệu**: **Main purpose**: - Provides technical support onsite to Thakral One’s customer. **Time working working location**: - Time working: Mon - Fri: 09.00 am to 06.00 pm - Working 3 days/week in Binh Duong plant, and 2 days/week in HCM Head Office - Binh Duong Plant: 27 Street No.3, VSIP II, Hoa Phu Ward, Thu Dau Mot City, Binh Duong - HCM...


  • Thành phố Hồ Chí Minh, Vietnam TrueCommerce Full time

    _**Introduction**:_TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more._ - **Main...

  • IT Support

    4 months ago


    Ho Chi Minh City, Vietnam Chailease Full time

    Chailease - Saigon Trade Center, 37 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh- Fresher Accepted- At office- Posted 6 days ago- Skills: - IT Support- English- Networking**Job description**: **Helpdesk and asset management (80%)** - Monitoring and maintaining all the software, hardware, and other IT equipment. - Respond to IT ticket requests from...

  • IT Support Engineer

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time

    **Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...