IT Helpdesk

6 days ago

Ho Chi Minh City, Vietnam ICONIC Co,.Ltd. Full time

**Job description**:

- Collaborate with the IT team leader to identify and prioritize technical issues and provide timely solutions.
- Setting up and configuring MacBook and Windows laptops, as well as apps and software.
- Creating and managing user accounts in Google Workspace, Microsoft 365, and other similar platforms.
- Providing prompt technical support and troubleshooting to users across all branches.
- Managing network infrastructure, including monitoring network performance, identifying and resolving network issues, ensuring network security, and managing devices such as routers, NAT, firewall, WiFi systems, printers and other related devices.
- Other tasks assigned by superiors.

**Job requirements**:

- Minimum of 0.5 years of experience in IT helpdesk, system admin, IT support or a similar role.
- Knowledge of networks, computer hardware, software, and security.
- Good command of spoken and written English.
- Careful, honest, responsive and supportive.
- Adaptable, self-motivated, solution oriented and eager to learn new technology.
- _Preferred Skills:_
- Bachelor's degree in Computer Engineering, Computer Science, Telecommunications Engineering, or a related field.
- Experience with Microsoft 365, Google Workspace, and other similar platforms.
- Proficiency in Japanese language.
- Experience to source and purchase IT hardware, software, and other components from vendors and suppliers.
- IT asset management and inventory control, including tracking hardware and software licenses.
- Strong communication and negotiation skills to work effectively with internal staff and external vendors.
- **Benefit**:

- Social Insurance, Health Insurance, Unemployment Insurance.
- Company Trip.
- Events / Parties.
- Allowances.
- Bonus.
- Personal Health & Accident insurance.
- Health check-up.
- Office snacks and tea break.
- Performance appraisal twice a year.

**Job workplaces**:

- Hồ Chí Minh - Việt Nam

**Job level**:

- Nhân viên

**Job language**:

- Tiếng Anh

**Job industry**:

- IT - Phần cứng

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