IT Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Vietnam tti Full time

Provide training and guidance to users on IT policies and best practices, promoting knowledge sharing culture.
- Participate in and contribute to IT- related projects and initiatives, in alignment with the goals and objectives of the organization.
- Research and offer in
- dept technical solutions for complex problems or projects.- Collaborate with other IT department, users and vendors to ensure optimal performance and security of IT systems and devices.
- Create, implement and document authorized changes, attend CAB’s meetings when required.
- Provide IT support to end
- users at TTI&039;s factories in Cu Chi and other locations when required.- Communicating and networking with 3rd partner’s experts in escalated situations.
- Compliance with Conversation, Feedback and Recognitions (CFRs) method to build up company’s culture.
- Troubleshoot incidents, update information, and restore/deliver IT service requests within Operational Level Agreements/Service Level Agreements, following ITSM best practices.
- Working on office hours and overtime when required to deliver 24/7 IT Managed services, with strong customer service mindset.
- Overviewing and updating CMDB to ensure IT inventory accuracy and up
- to
- date.- Evaluating, presenting and discussing with line manager on Objective and Key Results (OKRs)/KPI method in a regular basis.
- Complying and contributing to IT policies, standards, SOP and guidelines.

**Yêu cầu công việc**:

- Education:
- Certificate in ITIL, MCSA or CCNA is a plus
- University &039;s degree in Information Technology / Computer Science or equivalent.

**Experience**:
- Have experience work with manufacturing environment is an advantage.
- At least 3 years of recent experience in IT support are required.

Knowledge:
- At least 3 years or more of experience in administering computer operating systems and resolving technical issues in a manufacturing IT environment is required.
- Good knowledge of computer software and hardware troubleshooting procedures and methods, proficiency in using various testing software and maintenance tools.
- Solid experiences in technical support / helpdesk.
- Hands
- on experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft 365, Anti
- virus.- Proficiency in install, manage, maintain the windows server system associated with some functions as like Active Directory, DNS, DHCP, WSUS, SCCM, Deploy GPO, File server, Printer server, etc.
- Knowledge of Cybersecurity, Azure, VMware, Storage, Fortinet firewall are preferred.
- Experience in troubleshooting network issues including LAN, TCP/IP and Wi
- fi.- Familiar with Microsoft 365 features and supporting.

Functional Skills:
- Knowledge of ITIL processes, such as incident, problem, and change management, is preferred.
- An above
- average ability to read, write, and speak English is required.**Quyền lợi**:
Máy tính xách tay,

Bảo hiểm,

Phụ cấp,

Xe đưa đón,

Đồng phục,

Thưởng,

Chăm sóc sức khỏe,

Đào tạo,

Tăng lương,

Công tác phí,

Chế độ nghỉ phép

Cập nhật gần đây lúc:

- 2024-02-26 16:55:38

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