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Senior Sales Manager

1 month ago

Hà Nội, Vietnam Pan Pacific Hanoi Full time

**Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
21/02/2025 11:06
MÔ TẢ CÔNG VIỆC
The Senior Sales Manager (MICE) is responsible for maximizing hotel revenue by managing key MICE accounts, securing new business opportunities, and ensuring high levels of client satisfaction. This role supports the Director of Sales & Marketing in achieving revenue targets and maintaining a competitive market position while delivering exceptional customer service.
QUYỀN LỢI ĐƯỢC HƯỞNG
Professional working environment.
Attractive remuneration and insurance package.
Meals and laundry are provided by the hotel.
Opportunity to join international training and development programs.
Special food and beverage discount.
Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance.
Annual health check-ups, summer vacation, and many outing activities.
YÊU CẦU CÔNG VIỆC
**Primary Responsibilities**:
Manage a portfolio of key MICE accounts with a focus on exceeding budgeted room revenue.
Conduct a sales calls per and site inspections or client entertainment activities.
Drive business development by identifying and converting potential MICE clients through strategic sales action plans.
Maintain strong client relationships by servicing existing accounts and promoting additional hotel services, such as banquet sales and restaurants.
Monitor market trends and competitor activities, including promotions, pricing, and industry events, to maintain a competitive edge.
Ensure an updated MICE account database with detailed client profiles, including usage patterns, key contacts, and competitive insights.
Attend networking events and client meetings to foster long-term business relationships.
Submit weekly sales reports and strategic updates to the Director of Sales & Marketing.
**Training & Internal Collaboration**:
Represent Pan Pacific Hanoi with professionalism and adhere to hotel policies and procedures.
Work closely with internal departments to ensure seamless event execution and guest satisfaction.
Attend hotel-organized social functions to engage with clients and enhance relationships.
Promote an inclusive workplace free from discrimination and support cultural sensitivity among colleagues.
**Guest & Client Engagement**:
Conduct a minimum of 10 physical sales calls per week and 3 site inspections or client entertainments.
Proactively engage with clients to maintain and develop mutually beneficial business relationships.
Address and escalate client feedback to management for quick resolution.
**Other Responsibilities**:
Ensure prompt action on all client requests within 24 hours, involving relevant departments as needed.
Assist in meeting and greeting VIP guests when required.
Maintain confidentiality of company information at all times.
Undertake tasks or duties assigned by the Director of Sales & Marketing or General Manager.
YÊU CẦU HỒ SƠ
**Qualifications & Experience**:
Bachelor’s degree in Business, Hospitality, or related field.
3-5 years of hotel sales experience, preferably in MICE.
Proven track record in key account management, sales targets, and contract negotiations.
Strong knowledge of MICE market trends, sales strategies, and CRM systems.
**Key Skills**:
**Sales & Negotiation**: Strong ability to secure and grow business.
**Client Management**: Builds and maintains long-term relationships.
**Communication & Presentation**: Fluent in English and Vietnamese preferred.
**Problem-Solving & Adaptability**: Handles challenges with quick thinking.
**Time Management**: Multitasks and meets deadlines effectively.