Ielts Customer Service Officer
6 months ago
Instruct and register IELTS test takers from different sources.
- Handle other test-related requests from test takers when needed.
- Cross-sell relevant IDP services where appropriate.
- Process all and handle relevant first level feedback and comments in a timely and professional manner.
- Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
- Make sure that information brochures/ leaflets are available on all information at all the time for customers.
- Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
- Support other back-office tasks when needed
- Assistance in other matters pertaining to IELTS and other examinations administration.
**Job Requirement**:
- Have around 1 year of experience working in a customer service/sales environment, preferably in the services industry.
- Good communication skills (in both Vietnamese and English)
- Integrity - being honest, confidential and ethical.
- Attention to detail - being careful about detail and thorough in completing tasks.
- Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
- Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others - teamwork, being sensitive to other’s feelings, understanding and helpful on the job.
**Benefits**:
- Good chance to study and develop career path stably
- Opportunities to be trained in the professional environment to maximize your potential
- 15 working-days recreation leave, 10 days sick leave.
- Other benefits according to IDP’s policy.
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