Remote Vietnamese Call Center Agent

4 days ago


Hanoi, Vietnam ITSA Media Full time

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our

sales and marketing efforts. This fully remote position allows you to work from the comfort

of your own home, with a flexible schedule to accommodate your needs.

**Responsibilities**:

- Using scripts to provide information about product’s features, prices etc. and present
- their benefits over the phone
- Engage prospects in meaningful conversations to understand their needs and present
- relevant solutions.
- Ask pertinent questions to understand the customer’s requirements
- Making calls according to a script that is assigned to each campaign that you are
- calling. You may also see further information about the contact and the client
- Reaching the assigned number of calls per campaign on a daily basis
- Following our Call Center standards and targets to maintain our quality service
- Meet and exceed individual sales targets and performance metrics, including call
- volume and conversion rates.
- Requirements:

- Comfortable working independently and managing your time effectively in a remote
- setting.
- Flexible schedule availability to work variable shifts, including weekends.
- Reliable high-speed internet connection and a quiet workspace conducive to making
- calls.
- A desktop or laptop computer with a speaker/microphone (either integrated or as a
- headset), a reliable internet connection and a quiet room

**Benefits**:

- Performance-based bonuses.
- Fully remote position offering flexibility and work-life balance.
- Paid training

Pay: 121₫ per hour

Expected hours: No more than 40 per week

**Language**:

- Vietnamese (required)



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