Bilingual Intake Specialist

**Description**:
A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.

**Job Tasks**:

- Outbound & Inbound Calling (Cold Calling)
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys
- Reviewing client files to verify all outstanding bill and lien amounts
- Negotiate with medical providers to obtain reductions in lien amounts
- Facilitating the signing of settlement releases
- Assist with the drafting and reviewing of legal documents
- Call medical providers to gather initial case information.

**Qualifications**:

- High school diploma or equivalent
- At least 1 year of work experience in BPO / Customer Service
- **Must be able to communicate from Vietnamese to English and vice-versa**
- **Excellent English (oral and written) communication skills with a very good English accent**:

- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- **Own Laptop or Desktop (8GB RAM, core 5 above) and with an internet connection of at least 10mbps**:

- **Willing to work on Central Standard Time (CST) schedule. Working Hours 8:30 AM - 5:00 PM CST)**

**Skills**:

- Business Communication including Close-to-perfect accent
- Attention to Detail
- Time Management
- Diligent in making follow-ups
- Critical Thinking
- Asking the right questions
- Customer Service

**What do we offer?**
- Permanent and Stable WFH employment
- Competitive Compensation and Benefits
- Wi-Fi Subsidy starting on the 3rd month of employment
- Healthcare Assistance on the 6th month of employment.
- Merit Increase on the 6th month of employment

**Salary Rate: $3 - $4 / hr**

Pay: From 70,545₫ per hour

COVID-19 considerations:
Permanent Work from Home

Application Question(s):

- Can you translate from Vietnamese to English and vice-versa? (Yes or No)

**Experience**:

- Call Handling (Inbound and Outbound): 2 years (required)

**Language**:

- English (required)
- Vietnamese (required)