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Mandarin Customer Service

4 weeks ago

Ho Chi Minh City, Vietnam MEXC Full time

**About the Opportunity**

We are looking for a Vietnamese-speaking customer service specialist with a positive and customer-oriented personality. Customer service specialists need to handle and resolve reported customer questions, provide high-quality customer service and improve customer satisfaction.

1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools;
2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;
3. Proficient in Vietnamese, English and Mandarin;
4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;
5. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;
6. Able to work in shifts./Able to work full-night shifts (3 shifts per day: 9:00-18:00, 15:00-00:00, 00:00-9:00 and it will follow GMT+8 time zone)

**Job Requirements**

1. At least 1-year experience in Crypto Customer Service position;
2. Proficient in Vietnamese, English and Mandarin;
3. Good logical thinking ability, can judge the real needs of users;
4. Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions;
5. Effectively adjust communication methods and styles according to different objects;
6. Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing;
7. Have good learning ability, good at discovery and self-summary;
9. Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability.

**Benefits & Perks**
- Competitive remuneration package (Basic Salary + Shift Allowance);
- Competitive Salary and Bonus;
- Work-life and Wellness, including Annual Leaves and Sick Leaves;
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed;
- Employee engagement, recognition and appreciation program;
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations;
- International Work Environment and Flat Organization.

*For more information please DM:
Loại hình công việc: Toàn thời gian

Mục lương: Lên đến 40.000.000₫ một tháng

Kinh nghiệm làm việc:

- CSKH trong lĩnh vực crypto/blockchain: 1 năm (Bắt buộc)

Ngôn ngữ:

- Tiếng Anh (Bắt buộc)
- Tiếng Trung (Bắt buộc)

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