Service Desk Engineer

2 months ago


Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Top 3 Reasons To Join Us
Attractive remuneration package with 18 days off
Smart people, interesting project & swiss quality
Travel opportunities to Switzerland
The Job

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

- Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
- Replace parts as required
- Direct unresolved issues to the next level of support personnel
- Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
- You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.

Your Skills and Experience
- At least 3 years experience in IT services
- Good communication skills and advanced level of spoken and written English.
- Have an IT certificate or other equivalent diploma
- Basic User & Group Active Directory and cloud
- Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
- Good -solvingical and evaluative skills;
- Self-study on new technology and willing to improve on technical skills;"
- An ability to adapt to different demands
- A high working discipline
- Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
- Advocate of the clien-oriented mindset.

Nice to have:

- Experience working for a foreign company
- Certifications on Amazon AWS / Azure
- Experience as a database administrator (DBA)

Why You'll Love Working Here
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months' salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months' salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
IT Support, Database, Networking

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Cơ Khí/Ô Tô/Tự Động Hóa,IT Helpdesk,Tự Động Hóa

Trung cấp - Nghề
Không yêu cầu



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