Training Manager

2 months ago

Hà Nội, Vietnam Marriott International, Inc Full time

**Additional Information** Vietnamese Proficient
**Job Number** 24159035
**Job Category** Human Resources
**Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

**CORE WORK ACTIVITIES**

**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of bra

  • Pruventure Training Manager

    2 months ago

    Hà Nội, Vietnam Prudential plc Full time

    PRUVenture Training Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

  • Pruventure Sales Training Manager

    3 days ago

    Hà Nội, Vietnam Prudential plc Full time

    PRUVenture Sales Training Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact...

  • Group Training

    3 months ago

    Hà Nội, Vietnam TMG Hospitality Full time

    **Hạn nộp**: 05/10/2024 Mức lương: 40 - 50 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Hà Nội, HCMC Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Hành chính, nhân sự Vị trí Giám đốc, phó giám đốc...

  • Training Manager/ Quản Lý Đào Tạo

    2 months ago

    Hà Nội, Vietnam Sheraton Hanoi West Full time

    **Hạn nộp**: 30/10/2024 Mức lương: 20 - 30 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Nam Từ Liêm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Hành chính, nhân sự Vị trí Giám đốc, phó giám đốc...

  • HR Training Coordination Assistant Manager

    2 months ago

    Hà Nội, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản...

  • Training Coordinator

    1 month ago

    Hà Nội, Vietnam LOTTE Legend Hotel Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION The Training Coordinator provides secretarial and administrative services to the HR/Training Department and the hotel, in line with Lotte Hotel Hanoi standards. MAIN ROLES Training Administration Maintain accurate records of training attendance and completion, ensure all employee...

  • Training Coordinator

    1 month ago

    Hà Nội, Vietnam Khách sạn Lotte Legend Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION The Training Coordinator provides secretarial and administrative services to the HR/Training Department and the hotel, in line with Lotte Hotel Hanoi standards. MAIN ROLES Training Administration - Maintain accurate records of training attendance and completion, ensure all...

  • Training Coordinator

    1 month ago

    Hà Nội, Vietnam Lotte Hotel Hanoi Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Hành chính, nhân sự Vị trí Nhân viên Cập nhật 16/10/2024 11:40 MÔ TẢ CÔNG...

  • Facilitator - Transnational Security Training (Tst)

    2 months ago

    Hà Nội, Vietnam RMIT University Full time

    Overview: RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Coord-training

    1 month ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24162268 **Job Category** Human Resources **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Human Resources Coordinator** Follow all company policies and procedures; ensure uniform and...

  • Restaurant Manager

    2 months ago

    Hà Nội, Vietnam HAN GROUP Full time

    **Work place: 17 Thai Phien, Bui Thi Xuan, Hai Ba Trung, Ha Noi, Vietnam***: **MAIN DUTIES**: - Manage and oversee daily operations during regular working days, weekends, holidays, and festivals. - Analyze, plan sales activities, and achieve business targets. - Control inventory levels and orders from different departments within the restaurant. - Develop...

  • Duty Manager

    3 weeks ago

    Hà Nội, Vietnam Melia Bavi Mountain Retreat Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Ba Vì - Hà Nội Giờ làm việc Làm theo ca Loại hình Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 29/10/2024 09:12 MÔ TẢ CÔNG VIỆC The Duty...

  • Project Manager

    3 weeks ago

    Hà Nội, Vietnam Công ty TNHH Tích hợp hệ thống quản lý quốc tế Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Estimate effort, cost, schedule of the project - Manage issue & risk - Manage requirement, change request - Manage progress and quality - Review document - Assured and Prepare all UAT/deliverable official required paperwork - Manage stakeholder - Delivery product - Managing project conflicts. -...

  • Sales Management Trainee

    1 week ago

    Hà Nội, Vietnam Ambassador Cruises - HeadOffice Full time

    **Hạn nộp**: 31/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 5 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Du thuyền Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên tập sự Cập...

  • Vn - RH Manager

    3 months ago

    Hà Nội, Vietnam Socotec Full time

    **Description de l'entreprise** Leader in its sector, SOCOTEC is the only international group 100% dedicated, for 70 years, to risk management and technical consulting in construction, real estate and infrastructure. To support its growth, SOCOTEC is recruiting 1,500 new employees in 2023. Working at SOCOTEC means sharing a job serving a positive vision:...

  • Regional Sales Manager

    3 months ago

    Hà Nội, Vietnam VinaCapital Full time

    **Main duties**: - Represent VinaCapital and communicate effectively with high position persons at partners to keep good relationship and grow business - Determine the center of influence of each partner and develop a plan to reach out to them to pushing sales - Execute strategies and tactics to achieve sales targets with bank and non-bank partners. -...

  • Residence Manager

    2 months ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Job Number** 24170077 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

  • Call for Proposals

    3 days ago

    Hà Nội, Vietnam SNV Full time

    **Company Description** SNV is a mission-driven global development partner working in more than 20 countries across Africa and Asia. Building on 60 years of experience and grounded in the 2030 Agenda for Sustainable Development, we work on the core themes of gender equality and social inclusion, climate adaptation and mitigation, and strong institutions and...

  • Assistant Manager, Qhsse

    2 months ago

    Hà Nội, Vietnam DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...

  • Reservation Manager

    1 month ago

    Hà Nội, Vietnam Khách Sạn Dusit Le Palais Tu Hoa Hanoi Full time

    **Hạn nộp**: 15/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Trưởng ca/ Giám sát Cập nhật 14/10/2024 10:05 MÔ TẢ CÔNG...