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Infrastructure IT Support Administrator
3 weeks ago
Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.
.Network Operation Centre (NOC)
- monitor and resolve issues
Diagnosing and troubleshooting network errors;
Tracking and documenting network issues and compiling incident reports;
Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.
Overseeing the safe installation of hardware systems;
Level 2 Support
Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
Participate in 24/7 on
- call rotation and be available for after
- hours support as needed.
Server Patching - primarily weekends
Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
Maintaining updates to operating systems (OS), third
Ensuring compliance and security updates.
**Yêu cầu công việc**:
Yêu cầu công việc
Must have:
Foundational understanding of networking, including HP/Aruba with Palo Alto
- SD- WAN at layers 1 and 2 and CCNA level;
Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;
Solid experience with Oracle, Ubuntu;
Experience with server patching and level 2 support for large infrastructure;
Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
Hands
- on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
Strong experience with Windows Server, Linux;
Good written and verbal communication skills in English.
Nice to have:
Knowledge of service management frameworks such as ITIL utilizing ServiceNow
Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise
Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS
**Quyền lợi**:
- Tại sao bạn sẽ yêu thích làm việc tại đây
- Working days: 5 days/week: from Monday to Friday (we don&039;t encourage working overtime, as we value our colleague’s personal time);
Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.
Flexible working hours, no fingerprint timekeeping;
We provide a professional roadmap, support, and onboard training;
Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
Free technical learning courses, foreign language courses (English, French);
Social insurance payment is based on the full salary to keep your full benefits;
Attractive salary;
Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
Possibility to develop your career within an international company;
A premium healthcare package (PVI 24/7 health insurance package + an annual health check
- up);
We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
Paid annual leave: 26 days (11 holidays +15 vacation days);
100% of the salary is paid during the probation period;
Cập nhật gần đây lúc:
- 2024-02-20 05:20:23
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