Infrastructure and Applications Manager

4 weeks ago

Hanoi, Vietnam Adecco Full time

**Job summary**:
**Network Infrastructure**
- Configure all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes
- Oversee planning and implementation of school network and telephones during construction to ensure optimal coverage and connectivity for a school setting
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
- Develop and deploy methodologies for testing network performance and providing network performance statistics and reports
- Document the network architecture, design, and layout, including protocols and standards used, as well as configuration
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, Virtual Private Networks, and intrusion detection systems

**Support**
- Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
- Accurately document instances of software or hardware failure, repair, installation, and removal or other work requests
- Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.

**General**
- Coordinate and administer required training to technology team members and faculty and staff as and when required
- Participate in evaluating new software projects to determine impacts

**Responsibilities**:
**Network Infrastructure**
- Configure all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes
- Oversee planning and implementation of school network and telephones during construction to ensure optimal coverage and connectivity for a school setting
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
- Develop and deploy methodologies for testing network performance and providing network performance statistics and reports
- Document the network architecture, design, and layout, including protocols and standards used, as well as configuration
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, Virtual Private Networks, and intrusion detection systems

**Support**
- Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
- Accurately document instances of software or hardware failure, repair, installation, and removal or other work requests
- Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.

**General**
- Coordinate and administer required training to technology team members and faculty and staff as and when required
- Participate in evaluating new software projects to determine impacts

**Experience requirements**:

- Up to date industry certifications in cyber security, network and server system technologies
- Experience in producing high quality documentation, knowledge base and training materials is highly desirable
- Ability to effectively analyze and resolve root causes of technical problems
- Ability to organize and analyze data and complex tasks in a systematic manner
- Able to work diligently, independently, confidentially and under time constraints
- Positive and growth mindset with excellent customer service skills
- Ability to learn and adapt to new and innovative technology developments
- Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment
- Knowledge of and experience in design, implementation, configuration, lifecycle management, administration, integration, optimization, maintenance, development and troubleshooting of the following technologies and systems is highly desirable, whether they are on-permises, virtual, cloud or in a hybrid architecture:

- Equipment housed in data centers, networking closets, master and intermediate distribution frames
- Telecommunications and active networking equipment including core and edge routers, switches etc.
- Wireless networking equipment including controllers, access points etc.
- VoIP telephony systems running on any of SIP, H.323, MGCP, SCCP and IAX protocols, configurations, IVR and softphone setups
- Servers and/or administration and management platforms
- Firewalls and other cybersecurity frameworks and technologies
- Technology and communications infrastructure automation, load balancing, monitoring and reporting
- Linux, Windows and macOS server/data center operating systems
- Google Workspace administration
- Application Programming Interfaces (APIs)
- Identity Access and Management solutions
- Cyber, network, server and End

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