Customer Nurturing and Engagement, Consultant
7 months ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._
So if you believe in inspiring a better future, read on.
About the Role
Responsible in nurturing and continuously engaging with existing customer, in order to drive several key business results, such as: repurchase, retention, and digital adoption, through the implementation of nurturing and engagement strategy, enabled by customer communication activities.
Nurturing Campaign (ECM Always-on Campaign) (40%)
- Identify the opportunities along the customer lifetime journey to leverage the touchpoints with customer to better nurture the engagement.
- Develop campaign and mechanism to turn the nurturing activities into delivering upsell cross-sell offer to existing customer, in close coordination with MKT, Distribution channel, and other related departments.
- Drive business results from existing customers through the campaign activities, in the form of repurchase ANP, VONB, repurchase rate, % existing customer repurchase ANP contribution, and improve active customer ratio.
Digital Adoption (30%)
- Drive the digital adoption of AIA+ or any form of digital customer-facing platform to increase customer active usage.
- Ensure that the digital adoption campaign is aiming to also improve eSubmission which in turn will drive STP performance.
- Coordinate with digital platform product owner and CO process owners to ensure the digital adoption campaigns are performed at the right timing.
Customer Loyalty Program (20%)
- Maintain the existing customer loyalty program targeting customers with high ANP (MyVIP program).
- Perform necessary administrative tasks (including coordination with internal departments, external vendor, government regulatory bodies, etc) to maintain the program
- Propose necessary changes to the existing program to better suit the business needs, including to expand the targeted base to other existing customer segment(s).
Customer Communication (10%)
- Perform any necessary communication activities to existing customers to support above business objectives, or any additional objectives that are deemed necessary by the business.
- Support in change management communication activities to drive change among internal staff for any relevant initiatives.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
-
Manager, Engage, Google Customer Solutions
7 months ago
Ho Chi Minh City, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree in Marketing and International Business, or equivalent practical experience. - 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market. - Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client...
-
Licensing Management
7 months ago
Ho Chi Minh City, Vietnam METUB Network Full timeDESCRIPTIONS - Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service. - Proactively identify and pursue sales opportunities. - Evaluate and understand customer requirements to deliver optimal service. - Establish and nurture long-term relationships...
-
[hcm] Customer Engagement Executive
6 days ago
Ho Chi Minh City, Vietnam timo digital bank Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HCM] Customer Engagement Executive (TCR)**: - **Mã tin đăng: 3284366**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Consulting Manager, Customer Success
7 months ago
Ho Chi Minh City, Vietnam NielsenIQ Full time**Job Description**: This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business...
-
Customer Solutions Consultant, Infrastructure
2 months ago
Thành phố Hồ Chí Minh, Vietnam Outscal Technologies Full timeAbout the job SummaryBy Outscal **5 skills required for this role**: - Boost these skills to join the top 1% applicants for this job- Google Cloud Platform- Scalability- Prospecting- Networking- Presentation Skills**Test Your Skills** **Add These Skills** **Must have**: - Bachelor's degree or equivalent practical experience. - 6 years of experience...
-
Telesales Consultant
7 months ago
Ho Chi Minh City, Vietnam growthfn Full time**Responsibilities**: **Consultative Selling**: Engage with potential customers in a consultative manner to understand their needs, preferences, and challenges. **Product Knowledge**: Develop an in-depth understanding of our products/services to provide expert advice and recommendations to customers. **Needs Assessment**: Conduct thorough needs assessments...
-
Customer Solutions Consultant, Infrastructure
4 months ago
Thành phố Hồ Chí Minh, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience with cloud native architecture in a customer-facing or support role. - Experience engaging with, and presenting to, technical stakeholders and executive leaders - Experience with cloud infrastructure engineering, on-premise infrastructure engineering,...
-
Customer Solutions Consultant, Infrastructure
3 months ago
Thành phố Hồ Chí Minh, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience with cloud native architecture in a customer-facing or support role. - Experience engaging with, and presenting to, technical stakeholders and executive leaders - Experience with cloud infrastructure engineering, on-premise infrastructure engineering,...
-
Customer Experience, Consultant
5 days ago
Ho Chi Minh City, Vietnam AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Senior Immigration Consultant
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Tư Vấn Định Cư Portico And Bridge Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: 1. Global Collaboration: Collaborate seamlessly with global immigration partners, fostering effective teamwork, and acquiring essential knowledge and skills. 2. Expert Consultancy: Leverage global collaboration to provide expert advice to high-net-worth clients in Vietnam,...
-
Talent Solution Consulting Intern
7 months ago
Ho Chi Minh City, Vietnam TRG International Full time**Position Overview** Talent Solution Consulting Intern is an expert with a wide range of knowledge about the assessment and talent management industry. Act as a partner to the customers, a talent solution consultant helps the customers to realize, implement and utilize the Talent solutions to increase their people decisions. - Please note: This is an...
-
Account Strategist, Engage, Google Customer
3 months ago
Thành phố Hồ Chí Minh, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in advertising, sales, marketing, consulting, or media. **Preferred qualifications**: - Experience in technology, account management, and achieving quotas to drive client growth. - Ability to assess and solve client needs through effective...
-
Account Strategist, Engage, Google Customer
3 months ago
Thành phố Hồ Chí Minh, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in advertising, sales, marketing, consulting, or media. **Preferred qualifications**: - Experience in technology, account management, and achieving quotas to drive client growth. - Ability to assess and solve client needs through effective...
-
Account Strategist, Engage, Google Customer
2 months ago
Thành phố Hồ Chí Minh, Vietnam Google Full timePlease visit thisGoogle Careers posting for the Vietnamese-translated version of this role. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in advertising, sales, marketing, consulting, or media. **Preferred qualifications**: - Experience in technology, account management, and achieving quotas to...
-
Thành phố Hồ Chí Minh, Vietnam Google Full timePlease visit this Google Careers posting for the Vietnamese-translated version of this role. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience with cloud native architecture in a customer-facing or support role. - Experience engaging with, and presenting to, technical stakeholders and executive...
-
Customer Success Manager
7 months ago
Ho Chi Minh City, Vietnam TelestarVN Full time**OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...
-
Senior Business Solution Consultant
1 day ago
Ho Chi Minh City, Vietnam Zalo Full timeBeing a part of our sales team requires a great set of skills, such as relationship building, consulting, strategic thinking, and creating a robust sales pipeline. **What you will do**: - Interact with clients at all stages of the sales cycle; from prospecting and acquiring clients, through demoing the products & services, to negotiating and closing; -...
-
Customer Success Manager
1 day ago
Ho Chi Minh City, Vietnam Netcore Cloud Full time**Customer Success Manager - Vietnam**: - Ho Chi Minh City, Ho Chi Minh City- Work Type: Full Time**CUSTOMER SUCCESS MANAGER - VIETNAM** **Vietnam | Customer Success Team | Full-time** **_ Locals required_** Do you love to own customer’s KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? - Then this is the...
-
Bd Consultant
5 days ago
Ho Chi Minh City, Vietnam Amazon CS Vietnam Company Ltd Full timePrior experience in sales or business development role, preferably in eCommerce, online services and retail industries - BA/BS degree preferred - Demonstrated drive to set and achieve aggressive goals while not compromising on the quality of the work. - Exceptional communication and presentation skills - Experience in marketing nascent products/services in...
-
Patient Engagement Director
7 months ago
Ho Chi Minh City, Vietnam Elfie Full timeHo Chi Minh City Work Type: Full Time **ABOUT THE ROLE** Here at Elfie, we are looking for a Head of Digital Engagement to join our digital health-tech startup. In your new role, you will be accountable for shaping the creation of a mid-long term digital marketing engagement strategy, ensuring that patients and users of our unique digital solution remain...