Customer Service Coordinator

3 days ago


Hà Nội, Vietnam MacDermid Alpha Electronic Solutions Full time

**Challenge Yourself and Impact the Future**:
Element Solutions Inc (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customer’s manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.
Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-car technology, from infotainment to driver assistance, is accelerating the pace of new product development and changing the competitive playing field for automotive manufacturers. With a long-standing presence in automotive markets and a deep market expertise in electronics, we sit at the intersection of this fast-growing market.
We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:

- Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
- Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
- Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
- Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
- Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our
comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

**Who are we looking for?**:
To support CS sales and CS TS team activity:

- Sales suport: Order receiving; Logistics, stock support
- TS team jobs: Support analysis samples; Technical document.

**What will you be doing?**:

- Support customers in ordering chemicals: Receive orders, make contracts, update payments, storage and delivery.
- Provide technical documents, audit reports to customers and translate if needed
- Follow and update chemicals stocks and consumption in customers.
- Communicating and coordinating with colleagues in TS team as necessary
- Delivery, transportation of documents, chemical samples to or from customers and abroad.
- Report periodically and perform other duties as assigned.

**Who are You?**:

- Bachelor’s Degree of Commerce/ Accounting/ Logistic.
- At least 2 - 3 years in relevant experience.
- Good at multi-tasking.
- Language certificates equivalents to TOEIC 600 or higher
- Good communication skills with external customers and team members.
- Good communication in Vietnam (Native) and English (intermediate)

**What competencies will you need?**:

- Must be fluent in English in 4 skills (Listening, Writing, Reading and Speaking, equivalent TOEIC 600 or higher).
- Proficient in MS office tools, experience using ERP is an advantage.
- Good communication, situation handling skill.
- Be dynamic and have responsibility.

**We are Offering...**:
As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

**Equal Opportunity Employer**:
LI-ZL1



  • Hà Nội, Vietnam Bemis Associates Inc. Full time

    LOCATION: Bemis HK - Hanoi Room EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req516 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...


  • Hà Nội, Vietnam Baker Hughes Full time

    **Do you enjoy leading a team that provides a high-quality of service to customers?** **Would you like the opportunity to work as a Service Coordinator?** **Join our Waygate Technologies Team!** As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include...


  • Hà Nội, Vietnam Công Ty TNHH DZT- DZT Corp Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and process orders using the company's system, work with suppliers to track them. - Coordinate with relevant departments and partners to quickly resolve difficulties that arise during the transportation of orders. - Maintaining a positive, empathetic, and professional attitude toward...


  • Hà Nội, Vietnam BDCF Full time

    **Disability Services Coordinator - Blue Dragon Children’s Foundation** Blue Dragon Children’s Foundation is on a mission to end human trafficking. We believe that every child deserves exceptional care and a chance to thrive. Blue Dragon kids are street kids, children with disabilities, and young people who have been trafficked. After rescuing children...

  • Customer Service

    2 months ago


    Hà Nội, Vietnam Mindpec Solutions Full time

    **Essential Functions/Core Responsibilities** **Role will be based in KL Sentral, Malaysia** Salary offer : RM 4,200.00 (basic) - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide...


  • Hà Nội, Vietnam ITL Full time

    **Responsibilities** - Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space. - Tracing flight/shipment information and response to customers; processing and responding to customer claims. - Achieve budget tonnage and budget revenue set per...

  • Customer Service

    2 months ago


    Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...


  • Hà Nội, Vietnam Bureau Veritas CPS Vietnam Full time

    Working with customers to handle requests for testing services as assigned by superiors. - Coordinate with other departments (Lab/ Sales/ Accountant Dept) during order processing - Maintaining and developing relationships with assigned customers - Implement training for other staff as required depending on the level of ability - Make some other suitable work...


  • Hà Nội, Vietnam DHL Full time

    **Main tasks & key responsibilities**: - Develops relationship with allocated customers - Participates in joint Sales visits if necessary - Accepts all orders (from customer or overseas office) and processes them for handover to Operations - Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution -...


  • Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

  • Customer Service Staff

    3 months ago


    Hà Nội, Vietnam Company: Bureau Veritas Full time

    Customer Service Staff**Date**:Sep 12, 2024 **Location**: Hanoi, Hanoi, VN **Company**:Bureau Veritas **_ Our job performance is within the framework of the BV Quality Assurance System, follow strictly HSE requirements, Codes of Ethics and BV Group’s policies and procedures._** **Tasks - Activities - Responsibilities** - To issue invoice/ request...


  • Hà Nội, Vietnam LYNN TIMES HOTELS & RESORTS Full time

    Ensure a **positive experience** for guests throughout their stay at our hotel - Proactively **reach out to guests, provide essential information** about hotel services, address any complaints, and offer support for various needs - **Close coordination** with other departments to resolve issues and ensure guest satisfaction **Job Types**: Full-time,...


  • Hà Nội, Vietnam Monifai Full time

    Overview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...


  • Hà Nội, Vietnam B. Braun Medical Inc. Full time

    Job Description You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping...


  • Hà Nội, Vietnam Công Ty Cổ Phần Gourmet Partner Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Job Description: - Efficiently process orders and ensure timely delivery to meet customer expectations. - Follow up on customer requests through Zalo/WhatsApp. - Pick items based on the Order Form. - Monitor stock accuracy, ensuring physical stock aligns with the inventory system. - Record all stock...


  • Hà Nội, Vietnam Techcombank Full time

    5 Dec 2024**Expert, Customer Relationship Management - USME (40000902)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Financial Institutions**Key Accountabilities (1)**: - 1.KYC: - Collect/research about the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive...


  • Hà Nội, Vietnam Công ty TNHH Acer Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc 1. Customer care & services operation - Caring end-users/ dealers/ distributors - Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning...


  • Hà Nội, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

    **Description** **Mission Statement**: At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring...


  • Hà Nội, Vietnam Techcombank Full time

    5 Nov 2024**Senior Officer, Corporate Supporting Services (40000249)**: - Category: Global Transaction Services Division- Job Type: - Facility: Transaction Banking**Key Accountabilities (1)**: - COROPRATE SUPPORTING SERVICES - Providing support to BB clients and BB Branches ONLY through client transactional journey ((PRE-Transaction -> IN-transaction ->...


  • Hà Nội, Vietnam Prudential plc Full time

    Policy Service Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to...