Current jobs related to Policy Service Senior Manager - Hà Nội - Prudential plc


  • Hà Nội, Vietnam NAB Innovation Centre Vietnam Full time

    NAB Innovation Centre Vietnam *** - TNR Tower, 54A Nguyen Chi Thanh, Lang Thuong, Dong Da, Ha Noi- Hybrid- Posted 5 hours ago- Skills: - Security Python English **Top 3 reasons to join us**: - Very competitive remuneration package - Build products for millions of users in Australia - Hybrid and flexible working environment **Job description**: **ABOUT...


  • Hà Nội, Vietnam Standard Chartered Full time

    **JOB SUMMARY** - To handle S2B client onboarding/maintenance and training request, provide an accurate, legal, efficient and timely service to customers and other internal counter parties. **KEY RESPONSIBILITIES** **Strategy** - Targeted Improvements - Act as a service partner, work together with RMs, Product Sales, Operations and other key internal...


  • Hà Nội, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...


  • Hà Nội, Vietnam Techcombank Full time

    25 Oct 2024**Senior Officer, Corporate Supporting Services (40000249)**: - Category: Global Transaction Services Division- Job Type: - Facility: Customer Services**Job Purpose**: The job holder primarily accountable for providing support in according with GTS service standards provided to specific rainmaker clients across GTS products/service including Cash...


  • Hà Nội, Vietnam Techcombank Full time

    5 Feb 2025 **Senior Officer, Virtual Customer Service (40001546)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - 'Take responsibility for: - Via virtual communication channels (telephone, video call...) to onboard customers, inform customers about suitable products ensuring the best experience to...


  • Hà Nội, Vietnam Mastercard, Inc. Full time

    Senior Specialist Marketing Services, Advisors & Consulting Services **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure,...


  • Hà Nội, Vietnam Chi Nhánh Công Ty Luật Tnhh Kpmg Tại Hà Nội Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Participation in conducting and completion of accounting, bookkeeping and accounting advisory, tax compliance services in accordance with prevailing accounting laws and regulations as well as internal policies of KPMG; - Effective communication with Senior Management of KPMG at each stage of...


  • Hà Nội, Vietnam Prudential plc Full time

    Customer Service Solution Senior Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...


  • Hà Nội, Vietnam Techcombank Full time

    5 Dec 2024**MM Senior Relationship Managerment Manager (40000893)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes relationships, develops, and manages relationships with existing and new MM segment corporate customers; Responsible for consulting the products and...


  • Hà Nội, Vietnam Techcombank Full time

    5 Feb 2025 **MM Senior Relationship Managerment Manager (40000893)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Business Banking **Job Purpose**: - The job holder establishes relationships, develops, and manages relationships with existing and new MM segment corporate customers; Responsible for consulting the products...

  • Senior to Manager

    2 weeks ago


    Hà Nội, Vietnam EY Full time

    **Senior to Manager (Chinese speaking) | Assurance Services | Hanoi Office** **About EY** As a global leader in assurance, tax, consulting, strategy and transactions services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities...


  • Hà Nội, Vietnam Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...


  • Hà Nội, Vietnam Techcombank Full time

    4 Dec 2024**Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt collection...


  • Hà Nội, Vietnam Vero Full time

    **Responsibilities**: - Structuring and proposing strategic advisory to clients around policy and regulatory challenges in Vietnam. - Leading client service work, encompassing research, analysis, and presentations to ensure the highest quality deliverables. This includes overseeing the preparation, drafting, and finalization of analytical reports. -...


  • Hà Nội, Vietnam Techcombank Full time

    10 Feb 2025 **Senior Expert, Operational Risk Management (40000817)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Consult and control operational và compliance risks in the development and implementation of strategic projects of Division - Manage compliance and operational risks with...


  • Hà Nội, Vietnam Techcombank Full time

    5 Feb 2025 **Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with...


  • Hà Nội, Vietnam Techcombank Full time

    5 Feb 2025 **Senior Manager, Customer Relationship Management - USME (40000900)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Business Banking **Job Purpose**: - The job holder contact with customers according to TCB's procedures, instructions and standards; credit appraisal (time 1) at CBC; receive new collateral;...


  • Hà Nội, Vietnam Techcombank Full time

    15 Oct 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...


  • Hà Nội, Vietnam Techcombank Full time

    15 Nov 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...


  • Hà Nội, Vietnam Fedex AMEA Full time

    Responsible for overseeing and managing a team of managers or multiple business locations, encompassing various operational, clerical, and professional teams, to drive business growth. Directs the operations of diverse teams, ensuring alignment with organizational objectives and standards, while fostering a collaborative and high-performance work...

Policy Service Senior Manager

4 weeks ago


Hà Nội, Vietnam Prudential plc Full time

Policy Service Senior Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is managing the performance of the Policy Services - Payment Management team in alignment with approved policies, guidelines, and objectives. The goal is to serve customers effectively and efficiently.

Ensuring excellent customer service throughout the policy lifecycle. This contributes to customer retention, higher paid rates, increased customer satisfaction, attracting new customers, and enhancing the company's image and brand.

Key responsibilities:
Processing: Ensure that customer payments are processed accurately according to the Payment Management Manual and Guidelines. Maximize team performance to achieve business-as-usual KPIs and objectives. Complaint Resolution: Collaborate to swiftly and effectively address customer complaints related to operational issues. Project Deployment: Timely deployment of assigned projects with expected results. Prepare relevant reports as needed. Operating Manual Updates: Keep the Operating Manual up-to-date and communicate changes effectively to relevant parties. Ensure quality control, risk management, and compliance. Collaboration: Coordinate with other teams in Operations and various departments across the company to solve problems effectively. Process Transformation: Drive process improvements to enhance operational efficiency. Understand and effectively utilize resources of our large-scale service network, provided by internal systems, departments, policies, and procedures. Team Development: Foster team growth, improve productivity, and maintain high-quality standards.

Job ID 24070556