Policy Service Senior Manager

1 month ago


Hà Nội, Vietnam Prudential plc Full time

Policy Service Senior Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is managing the performance of the Policy Services - Payment Management team in alignment with approved policies, guidelines, and objectives. The goal is to serve customers effectively and efficiently.

Ensuring excellent customer service throughout the policy lifecycle. This contributes to customer retention, higher paid rates, increased customer satisfaction, attracting new customers, and enhancing the company's image and brand.

Key responsibilities:
Processing: Ensure that customer payments are processed accurately according to the Payment Management Manual and Guidelines. Maximize team performance to achieve business-as-usual KPIs and objectives. Complaint Resolution: Collaborate to swiftly and effectively address customer complaints related to operational issues. Project Deployment: Timely deployment of assigned projects with expected results. Prepare relevant reports as needed. Operating Manual Updates: Keep the Operating Manual up-to-date and communicate changes effectively to relevant parties. Ensure quality control, risk management, and compliance. Collaboration: Coordinate with other teams in Operations and various departments across the company to solve problems effectively. Process Transformation: Drive process improvements to enhance operational efficiency. Understand and effectively utilize resources of our large-scale service network, provided by internal systems, departments, policies, and procedures. Team Development: Foster team growth, improve productivity, and maintain high-quality standards.

Job ID 24070556



  • Hà Nội, Vietnam NAB Innovation Centre Vietnam Full time

    NAB Innovation Centre Vietnam *** - TNR Tower, 54A Nguyen Chi Thanh, Lang Thuong, Dong Da, Ha Noi- Hybrid- Posted 5 hours ago- Skills: - Security Python English **Top 3 reasons to join us**: - Very competitive remuneration package - Build products for millions of users in Australia - Hybrid and flexible working environment **Job description**: **ABOUT...


  • Hà Nội, Vietnam Techcombank Full time

    4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: - The job holder: - Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with...


  • Hà Nội, Vietnam Techcombank Full time

    31 Aug 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Manager, Sales

    1 month ago


    Hà Nội, Vietnam Arrow Electronics, Inc. Full time

    **Position**: Senior Manager, Sales **What You'll Do** - Responsible for leading the delivery of sales results from direct reports. In addition, responsible for an individual account plan with targeted growth goals. Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience make solid...


  • Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**MM Senior Relationship Managerment Manager (40000893)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Key Accountabilities (1)**: - 1. Customer Insight - Collect / learn the assumptions and sources of potential customers (leads) to understand the characteristics, needs, markets, competitive...


  • Hà Nội, Vietnam Techcombank Full time

    15 Oct 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...


  • Hà Nội, Vietnam Techcombank Full time

    3 Oct 2024**Senior Officer, Business Performance Management (40000942)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: The job holder is Responsible for interact, coordinate with other Divisions, regions and other relevant parties in analyzing, providing data, monitoring business performance of...


  • Hà Nội, Vietnam Aon Corporation Full time

    Senior Specialist, People Operations We're hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one...


  • Hà Nội, Vietnam Vinschool Full time

    **Mô tả công việc**: **The Information Security Manager **is responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure information assets and technologies are adequately protected. The Manager will lead the Information Security function, working closely with other senior executives, IT team members, and...


  • Hà Nội, Vietnam Khách sạn Lotte Legend Saigon Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) PURPOSE OF POSITION Under the general direction of the Rooms Division Manager, and within the limits of established Lotte hotels & Resorts policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Reception, and Doorman...


  • Hà Nội, Vietnam Aon Corporation Full time

    Posting Description: We’re hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse...


  • Hà Nội, Vietnam Công ty TNHH Crowe Vietnam Full time

    **Responsibility**: - Lead and develop your team to ensure that you have a strong team for current and future development. This means you have to plan, recruit, train, motivate, organize, assess, and manage your team members - Improve and optimize service processes, and templates of report/working papers. to satisfy clients in the future, and to ensure the...


  • Hà Nội, Vietnam Standard Chartered Full time

    **RESPONSIBILITIES** **Strategy** - Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancassurance. - Achieve allocated business targets - Participate actively in branch sales planning to generate action plans for meeting targets. - Regular monitoring of sales - Be multi-skilled to...

  • Senior Manager Finex

    2 weeks ago


    Hà Nội, Vietnam WTW Full time

    Ensure delivery of a high-quality client service to an assigned client portfolio in FINEX and promote new sales to achieve the sales target (new & renewal) Develop business focusing on key industries: Financial and Banking, Funds, FinTech, TMTs, International Groups and key products: Cyber, BBB&ECC **The Role** - Achieve new and renewal targets as assigned...


  • Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**Senior Expert, Corporate Strategy Planning (40001070)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - He / She is an integral member of the team and is expected to contribute towards (but not limited to) strategy development, and strategy execution. As part of the...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...


  • Hà Nội, Vietnam VietJet Air Full time

    Department:Vietjet Ground Services Center Work location:Noi Bai International Airport (HAN) **Salary**:Negotiate Start date:01/10/2024 End date:30/11/2024 - Chịu trách nhiệm trước Trưởng phòng PVHK trong giám sát việc cung cấp các dịch vụ và các hoạt động liên quan đến phục vụ hành khách, hành lý của hành...


  • Hà Nội, Vietnam World Bank Group Full time

    (Senior) Investment Officer **(Senior) Investment Officer** Job #: req29100 Organization: IFC Sector: Investment Grade: GG Term Duration: 3 years 0 months Recruitment Type: International Recruitment **Location**: Hanoi,Viet Nam; Ho Chi Minh City, Vietnam Required Language(s): English Preferred Language(s): Vietnamese Closing Date: 9/19/2024...

  • Senior Expert, Retail

    2 weeks ago


    Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**Senior Expert, Retail & Small BB Credit Risk Management (40001478)**: - Category: Risk Management Division- Job Type: - Facility: Retail Banking**Job Purpose**: 'Retail banking & Small business banking risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking & small business...

  • Senior Expert, Retail

    1 month ago


    Hà Nội, Vietnam Techcombank Full time

    10 Sep 2024**Senior Expert, Retail & Small BB Credit Risk Management**: - Category: Risk Management Division- Job Type: - Facility: Retail Banking**Job Purpose**: 'Retail banking & Small business banking risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking & small business banking credit...