Customer Service Solution Senior Specialist

5 days ago


Hà Nội, Vietnam Prudential plc Full time

Customer Service Solution Senior Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is to deliver all company level/strategic and CS KPIs, including best-in-class customer experience at new service channel as General Agency/ CSC/CEC/ PruVenture, Banca,.....
- Assist partners (General Agency, Bancassurance, Bank partners) in conducting daily business activities, measuring business efficiency, and providing business solutions.
- Detect customer service issues, determine the cause of the problems and select the best solution to solve problem.
- Work with the Customer Service/ relevant departments to ensure successful deployment of the solutions.
- Responsible for customer retention activities under management zone to achieve the business goals, cluding: premium collection, conservation, policy maturity, and management of orphaned customers.
- Monitor the implementation of Customer Retention Strategy through all relevant partners: General Agency, Bancassurance, Bank partners in the province / city under management.
- Lead the coordination process for Customer Care's campaigns/initiatives in the management zone.
- Regularly visit General Agency/ Pruventure Offices to provide timely solutions/advice in terms of customer service activities including frequent training and guidance for Pru planners/ Business Development Managers to ensure delivery of services excellence under PVA standards, including one door services and customer service recovery.
- Act as the main contact point between business partners (Bancassurance, Bank partners Pruventure) and CS, regarding all Customer Service issues as well as other supporting tasks.
- Coordinate with other departments to ensure the implementation of all projects, action plans related to Customer Experience and Customer Retention strategies under Customer Service Department on schedule.
- Lead service recovery and complaint handling activities at frontline. Coordinate with GAD, Bank Partner and other departments and local authorities to assist in handling complaints, incidents / conflicts... occurring at GA/Bank.

Requirement:
**Qualifications**:

- College or BA degree, majors: Economics, Banking or Foreign Trade or Service industry
- Knowledge and skill
- Business Commercial acumen
- Critical thinking and sound judgement
- Advanced communication
- Relationship building
- Demonstrations of core values: Empathetic, Curious, Nimble, Courageous and Ambitious
- Complaint Handling

Job ID 24050176



  • Hà Nội, Vietnam Prudential plc Full time

    PRUVenture Customer Relationship Senior Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...


  • Hà Nội, Vietnam Techcombank Full time

    4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: - The job holder: - Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with...


  • Hà Nội, Vietnam ArctX Solution LLC Full time

    About us: ArctX Solution LLC is a global IT Solution provider Company seeking a Senior PHP Developer (React) to join our team in the Hanoi office. Job description: Senior PHP Developer (React) is responsible for building the back-end of a platform through proper coding, testing, and creating servers as well as databases ensuring cross-platform compatibility...


  • Hà Nội, Vietnam Monifai Full time

    Overview: We are seeking a highly motivated individual to join our team as a Customer service & Escalation manager. In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource allocation. You will handle escalated customer/partner issues and complex support...


  • Hà Nội, Vietnam Microsoft Full time

    Enterprise Digital Sales, part of Microsoft's Enterprise and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of...


  • Hà Nội, Vietnam Aon Corporation Full time

    Senior Specialist, People Operations We're hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one...

  • Customer Service

    2 months ago


    Hà Nội, Vietnam Mindpec Solutions Full time

    **Essential Functions/Core Responsibilities** **Role will be based in KL Sentral, Malaysia** Salary offer : RM 4,200.00 (basic) - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide...


  • Hà Nội, Vietnam Prudential plc Full time

    PruVenture Salesforce Recruitment Senior Specialist (Chuyên Viên Câp Cao Tuyển Dụng Lực Lượng Bán Hàng PRUVenture) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people,...


  • Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited Full time

    Have 10 years or more of experience in any other following or related to Solution Architect, Solution Consultant, Cloud Architect, Technical Lead, Engineering Lead, Sales Engineer, or Presales Engineer, etc. - Have experience and/or deeper understanding in one or more technology areas (e.g., software development, systems engineering, infrastructure,...


  • Hà Nội, Vietnam Prudential plc Full time

    Premium Collection Senior Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Customer Service

    2 months ago


    Hà Nội, Vietnam Công Ty TNHH Tư Vấn VCDP Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT WE NEED: - Verify the identities of customers by handling incoming documents according to established procedures. - Handle incoming and outgoing customer calls. - Manage customer inquiries effectively. - Represent the company professionally in all customer interactions, adhering to industry...


  • Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • Hà Nội, Vietnam DHL Full time

    **Main tasks & key responsibilities**: - Develops relationship with allocated customers - Participates in joint Sales visits if necessary - Accepts all orders (from customer or overseas office) and processes them for handover to Operations - Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution -...


  • Hà Nội, Vietnam Prudential plc Full time

    PruVenture Salesforce Recruitment Senior Specialist (Chuyên Viên Câp Cao Tuyển Dụng Lực Lượng Bán Hàng PRUVenture) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people,...


  • Hà Nội, Vietnam FPT Software Ha Noi Full time

    **JOB DESCRIPTION** Key Responsibilities - Lead the architecture, design, and development of Power Platform solutions to address business needs. - Engage with business stakeholders to understand requirements and translate them into technical designs. - Provide expertise in Power Apps, Power Automate, Power BI, and Dataverse for high-quality solution...


  • Hà Nội, Vietnam Techcombank Full time

    24 Oct 2024**Senior Expert, Product and Solution - Corporate Lending Solutions**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: Manage and be responsible for activities related to product/ Solution/ Journey development and management for division through: 1. Product/ Solution/ Journey design,...


  • Hà Nội, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

    **Description** **Mission Statement**: At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring...


  • Hà Nội, Vietnam Amazon Web Services Vietnam Company Limited Full time

    Have 8 years or more of experience in any other following or related to Solution Architect, Solution Consultant, Cloud Architect, Technical Lead, Engineering Lead, Sales Engineer, or Presales Engineer, etc. - Have experience and/or deeper understanding in one or more technology areas (e.g., software development, systems engineering, infrastructure, security,...

  • Customs Specialist

    2 months ago


    Hà Nội, Vietnam GE HEALTHCARE Full time

    **Job Description Summary**: As a Customs Specialist for Vietnam, you will support and work with Country Customs Leader for HealthCare’s Customs operations, broker management, internal and external customs audits, special program initiatives and monitoring. This position will serve as an important contact to key stakeholders of the Healthcare business for...


  • Hà Nội, Vietnam Aon Corporation Full time

    Posting Description: We’re hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse...