Premium Collection Senior Specialist
4 months ago
Premium Collection Senior Specialist
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To perform daily Premium Collection tasks, ad-hoc tasks and projects in conformity with approved operating manuals as customer excellence services.
1. Handle customer service requests relating to Premium Collection, check and process requests efficiently as Operating Manual and meet pre-set target.
2.Proceed requests smoothly and accurately in conformity with approved operating manuals to meet pre-set KPIs such as turnaround time, pending rate, error rate, productivity, C-sat.
3.Cooperate with other sections (CS, NBUW, Claims, Distribution Compliance, Complaint Handling, Actuary,...) to solve daily issues related to customer requests with customer centricity manners. Provide guidance of assigned functionals to frontline staff if necessary.
4. Verify transactions, conduct quality control. Co-work with IT and cross functionals to fix system errors, handle issues or customer complaints.
5.Provide requirements for enhancing and developing PulseOPs/LAS/web service/products Day2 related to Premium collection, accuracy and properly as planned.
6.Join company's projects or department's projects as assigned.
7.Other tasks as required by PC's management time to time.
Job ID 24080519
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