Tuyển Dụng Customer Operations Solutions

2 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Hybrid Technologies Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To work in collaboration with other teams in the organization.
- Maintain existing customers' relationships by continuously proposing solutions to meet their objectives.
- Work with offices for focus and alignment of efforts & deliverables to support and strengthen objectives for the accounts.
- Monitor daily shipment of inbound, outbound.
- Operation excellence / Identify, articulate and propose service continuous improvement.
- Work with team in other offices to articulate and deploy account initiatives & SOP.
- To prepare regular reports of progress and forecast to internal and external stakeholders using key account metrics.
- To acquire a thorough understanding of key customer needs and requirements.
- Assist to identify / formalize customer needs.
- Provide the solutions, advise the customs formalities to customers relating to all pending issues during the customs clearance process.
- Monitor KPIs on a daily basis.
- Be responsible for solving problems relating the whole process of shipment handling.
- Deploy account objectives & best practices within the company subsidiaries.
- Drafting and communication of all required operational procedures within the company subsidiaries.
- Maintenance of accounts documentation and operational procedures.
- Ensure the proper document checking and give the greenlight.
- Maintain presentation material, provide presentations, demonstrations to customers.
- Project analysis, coordination & support for each mini project deployment.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive salary, 13th month salary & Performance bonus (up to 2.5 months salary)

Healthcare premium program

Training opportunities (internal, external, overseas). English, French & Yoga class

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Essential:

- Excellent communicator, Fluent in English speaking & writing.
- Minimum 3- 5 year working experience with a freight forwarder in Operations / Customer Services with strong background of Customs expertise at the level of customs supervisor or manager in freight forwarding.
- Critical thinker, problem-solving skills and customer oriented.
- Experience working in customs declaration system of VNACCS/VICS.
- Possess good communication, rigorous, presentation and interpersonal skills.
- Have solid knowledge of customs regulations and formalities, strong hand-on experience in Customs, import & export, customs brokerage, freight operational experience, road transportation, warehouse.
- Experience in managing a nationwide project, work under pressure proactiveness, dedication, passion.
- Strong analytical skills and data manipulation/interpretation.

Desirable
- Working knowledge of Tableau/ dashboarding tools will be a plus.
- Goal oriented, motivated self-starter with excellent organization skills and ability to multi-task.
- Detail oriented.
- Team-player.
- Account Management experience and/or experience in fashion industry would be an advantage.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Mềm,Java,Nhân Sự,Tuyển Dụng (HR)

Trung cấp - Nghề
Không yêu cầu

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