Resident Services Assistant

7 months ago

Ho Chi Minh City, Vietnam Keppel Land Limited Full time

Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check ins and check outs of guests daily
- Answer the telephone in a timely and professional manner
- Reviews the arrival list daily and assists in preparing and distributing welcome amenities
- Escort VIPs to their rooms and check them in before their arrival
- Attends promptly to customers' inquiries and assists them with their needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- When it comes to complaints, provide solutions to their issues or concerns
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
- Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
- Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management

JOB REQUIREMENTS
- Education: Graduate in Hospitality Management or Equivalent
- Language: English / Vietnamese, written, spoken and reading proficiency in the English language
- Computer: Microsoft office
- Experience: Minimum two years of hotel in the position,
- Others: N/A

BUSINESS UNIT

Keppel Land Limited

  • Residences Concierge

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam JW Marriott - Marriott Residences Grand Marina Saigon Full time

    **Hạn nộp**: 20/11/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 18/10/2024 09:52 MÔ TẢ CÔNG VIỆC JOB SUMMARY Respond to...

  • Residences Concierge

    4 hours ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23088710 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, One Marriott Drive, Saigon, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to Residence owners’ and their guests’ requests for visitor...

  • Residences Concierge

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23156998 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, One Marriott Drive, Saigon, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to Residence owners’ and their guests’ requests for visitor...

  • Residences Concierge

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24061889 **Job Category** Rooms & Guest Services Operations **Location** Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to...

  • Residences Concierge- Jw Marriott

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23193925 **Job Category** Rooms & Guest Services Operations **Location** Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to...

  • Residences Liaison

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24209875 **Job Category**Global Design **Location**Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Residences Liaison serves as a...

  • Residences Liaison

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam JW Marriott - Marriott Residences Grand Marina Saigon Full time

    **Hạn nộp**: 20/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 18/10/2024 10:02 MÔ TẢ CÔNG VIỆC Provide...

  • Customer Service Officer

    7 months ago

    Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...

  • Residential Service Manager

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24106360 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions...

  • Residences Concierge

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24188363 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Customer Service Agent

    7 months ago

    Ho Chi Minh City, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...

  • Resident Services Supervisor

    19 hours ago

    Ho Chi Minh City, Vietnam Keppel Land Limited Full time

    Supervise the front office to ensure that they are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction. - Ensures smooth, efficient and professional operation of all front office operations. Ensures that all procedures and policies are in place and followed. - Ensures smooth check-in and check-out of...

  • Customer Service Agent

    1 week ago

    Ho Chi Minh City, Vietnam JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Residences Liaison

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25002892 **Job Category**Global Design **Location**JW Marriott Residences Grand Marina Saigon, 02 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** The Residences Liaison serves as a critical link...

  • Customer Service Agent

    1 week ago

    Ho Chi Minh City, Vietnam JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Chief Engineer

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24099488 **Job Category** Engineering & Facilities **Location** Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages all...

  • Doormen - Jw Marriott - Marriott Residences Grand

    4 hours ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23115784 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, One Marriott Drive, Saigon, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Bellman - Jw Marriott - Marriott Residences Grand

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23157005 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Residences Grand Marina Saigon, One Marriott Drive, Saigon, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors...

  • Residences Housekeeping Manager

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24087738 **Job Category** Housekeeping & Laundry **Location** Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for...

  • Bellman - Jw Marriott - Marriott Residences Grand

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23193921 **Job Category** Rooms & Guest Services Operations **Location** Marriott Residences Grand Marina Saigon - Lux 5, 02 Ton Duc Thang Street Ben Nghe Ward District 1, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and...