Operation Manager
3 months ago
1. Operational Management: - Overseeing daily operations, including import/export processes, customs clearance, documentation, and shipment tracking. - Managing a team of logistics professionals, including supervisors, coordinators, and clerks. - Developing and implementing operational strategies to improve efficiency, reduce costs, and enhance service quality. - Monitoring and analyzing operational performance metrics to identify areas for improvement. - Ensuring timely and accurate delivery of shipments. 2. Customer Relationship Management - Building and maintaining strong relationships with clients, carriers, and other stakeholders. - Providing excellent customer service by addressing inquiries, resolving issues, and meeting customer expectations. - Coordinating with sales and marketing teams to ensure customer needs are met. 3. Logistics Network Management - Establishing and managing a robust logistics network, including carriers, warehouses, and distribution centers. - Negotiating freight rates and contracts with carriers. - Develop and implement trucking strategies to ensure efficient and cost-effective transportation of goods. - Controlling trucking vendor to maintain on-time and complete deliveries as per the planned schedule. - Monitor and optimize trucking costs and performance. - Ensure compliance with all trucking regulations and safety standards. 4. Risk Management: - Identifying and mitigating operational risks, such as delays, damage, and loss. - Developing contingency plans for potential disruptions. - Ensuring compliance with relevant regulations and industry standards. 5. Process Improvement: - Continuously evaluating and optimizing logistics processes. - Implementing new technologies and systems to enhance operational efficiency. - Driving process standardization and automation.
Job Requirements: 1. At least 5 years at Operation Manager in Ocean/Air freight field of Export/Import /Freight Forwarding Industry. 2. Diploma/ Degree in Logistics/Supply Chain Management/Economy or Transport Management or equivalent Qualifications and Skills 1. Proven experience in freight forwarding and logistics operations. 2. Strong leadership and management skills. 3. Excellent problem-solving and decision-making abilities. 4. Strong communication and interpersonal skills. 5. Proficiency in logistics software and systems. 6. In-depth knowledge of international trade and customs regulations.
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