Workon Support Lead

6 months ago


Ho Chi Minh City, Vietnam Bosch Group Full time

Company Description
**_
The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._
- The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth._

**_ Bosch Global Software Technologies Company Limited (BGSV) _**_i_**_s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. _
- Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. _
- With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes._

**Job Description**:

- Establish and ensure adherence to support SLAs.
- Actively drive enhancements in Customer Experience, Service Quality, and Cost Optimization within the product during the 'Run' and 'Maintenance' phases, fostering close collaboration with PSO and Leads.
- Contribute to the planning of support and maintenance volumes for PSO, ensuring alignment with central scope documentation (SLA) for contracting purposes.
- Streamline operations by reducing complexity through higher standardization and refined processes (e.g., templates, reports, tools), leveraging ITIL and industry best practices in partnership with Solution Operation & Support Excellence.
- Take ownership of SMT ticket analysis, end-user feedback, and drive Continuous Improvement Programs (CIP).
- Manage & build up KMS system.

**Qualifications**:

- Possess expert knowledge of IT Products/Services and complementary services, emphasizing continuous delivery and deployment.
- Demonstrate an in-depth understanding of end-to-end business processes within respective functional areas.
- Showcase extensive technological competency, including mastery of HTML, CSS, JavaScript, Java, Oracle, etc.
- Adhere to IT service management and operations in accordance with ITIL standards.
- Exhibit robust communication skills, encompassing moderation, negotiation, presentation, cooperation, influence, and attentive listening.
- Demonstrate strong analytical thinking, efficient time management, and excellent problem-solving abilities.
- Hold a strong commitment to fulfilling customer satisfaction, emphasizing customer-oriented skills.
- Display proficiency in problem analysis and resolution and possess business knowledge that significantly impacts respective processes.
- Proficiency in understanding the workflow approval process.
- Programming Languages: Java, JavaScript, Groovy.
- Frameworks: Spring Core, SpringBoot.
- Webservices: REST, SOAP.
- Frontend technologies: HTML, CSS.
- Databases: Oracle, SQL knowledge.
- Version Control: Git.
- Build tools: Gradle, Maven.
- Fluent English communication for business.
- Basic Knowledge on - Angular, ElasticSearch, Linux & Shell Scripts.
- Effective & professional communication skills.
- Leadership skills & open mindset to lead and work in global product team.
- Customer solution & customer centricity mindset.
- Cool under pressure.
- Teamwork & high responsibility.
- Responsive, autonomy & innovative mindset.
- Continuous improvement mindset for product & service improvement.

Additional Information
**_
Why BOSCH?_**
- Because we do not just follow trends, we _**_create _**_them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work._

**_ Benefits and Career Opportunities_**
- _ Working in one of the _**_Best Places to Work_**_ in Vietnam and Top 30 of the _**_Most Innovative Companies _**_all over the world_
- _ Join in a dynamic and fast-growing global company (_**_English-speaking_**_ environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world_
- **_ Onsite opportunities_**_: short-term and long-term assignments in worldwide offices_
- _ Engage in our _**_diverse training_**_ programs which surely help strengthen both your personal and professionalism_
- **_ 13th-month_**_ salary bonus + attractive _**_performance bonus_**_ (you'll love it) + annual performance appraisal_
- **_ 100% offered salary_**_ and ma


  • IT Operations Lead

    7 months ago


    Ho Chi Minh City, Vietnam Franklin.ai Full time

    Franklin.ai - Room 16-05,06, Floor 16, 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh- At office- Posted 6 hours ago- Skills: - Manager- IT Support- Azure**Job description**: **Role overview** franklin.ai aims to improve efficiency, affordability and quality in digital pathology using artificial intelligence solutions, and consequently impacting the...

  • Seller Support

    6 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • IT Support

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam NashTech Full time

    **IT Support (Senior/ Team Lead)** - place - **Ho Chi Minh - Vietnam** / Onsite** - tag - **IT** **Closing date: 30.11.2024*** - Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed. - Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve. - Perform...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH ZWILLING J.A. HENCKELS (VIỆT NAM) Full time

    **OBJECTIVE**: We are seeking an experienced IT Support Supervisor to lead our IT support team in providing exceptional technical assistance to both internal and external users. **PRIMARY JOB RESPONSIBILITIES**: - Technical Support: Provide hands-on technical support and guidance to internal and external users, resolving hardware and software issues...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • HR Lead, Asia

    6 months ago


    Ho Chi Minh City, Vietnam Brooks Sports, Inc Full time

    **Your Job**: As an HR Lead, Asia you will play a key role on the Asia HR team providing HR expertise, counsel, and project management with particular focus on driving awareness, understanding, and adoption of key HR practices and people strategies in Brooks Asia. In this role, you will be primarily responsible for overseeing operations, general office...

  • Technical Lead

    6 months ago


    Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Ho Chi Minh City, Vietnam National Australia Bank Full time

    Sub-Domain Orchestration Lead Job Posting End Date: Worker Type: Permanent ABOUT THE JOB You ensure that execution and strategy are aligned by working with Sub-Domain Lead, Exec Tech, Product Owners and Domain Orchestration Lead, including ensuring that work is progressively elaborated. You are responsible for a portfolio of Digital Servicing...


  • Ho Chi Minh City, Vietnam Givaudan Vietnam Co., Ltd. Full time

    **Purpose** - The main role is to support administrative tasks related to Sales team. **Core Responsibilities** - Provide customers/ representatives with all kinds of required information (prices, lead-times, market information). - Assist Sales/ Account Manager in all kinds of administrative work (reports, correspondence, customer database maintenance,...


  • Ho Chi Minh City, Vietnam TECH JDI Full time

    **About JDI (Jumpstart Disruptive Innovations)** JDI is a Venture Catalyst driving forward the future of innovation. We provide venture support services to jumpstart the exponential growth of innovative companies, and empower them with strategic knowledge and resources to build and scale their disruptive innovations from Asia to the world. From forming the...


  • Ho Chi Minh City, Vietnam Givaudan Vietnam Co., Ltd. Full time

    **Purpose** - The main role is to support administrative tasks related to the Sales team (Fragrance Vietnam). **Core Responsibilities** - Provide customers/ representatives with all kind of required information (prices, lead-times, market information) - Assist Sales/ Account Manager in all kind of administrative work (reports, correspondence, customer...


  • Ho Chi Minh City, Vietnam Công Ty TNHH MSC Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Position Summary: - Sales support, sales scope - Maintain the close relationship and get full support from the clients with regular visits and entertainment i.e. lunch, dinner etc... within budget to enhance opportunities of getting required business. Key Responsibilities: - Close monitoring of...

  • Market Lead

    6 months ago


    Ho Chi Minh City, Vietnam ADI Consulting Full time

    The market Lead (Engagement Lead/Client Experience Manager) is responsible for partnering with the Respective Markets to ensure Service Centre Adoption, Develop Strong Relationships with Each Market Division/Brand team. Connect with Key Business Executives and Stakeholders involved in E-commerce Service responsibilities. They will be a Key Escalation for any...

  • Qc Lead

    6 months ago


    Ho Chi Minh City, Vietnam Flex Consultancy (Vietnam) Limited Full time

    FlexHR Vietnam are seeking a detail-oriented and experienced Quality Control (QC) Lead to join our international client's team. **Location**:Binh Duong **Responsibilities**: - Follow-up with sample statuses daily to ensure productivity - Explain technical issues/ drawing/ sample requests to the factory - Updating production lead time - Working with...

  • Technical Lead

    7 months ago


    Ho Chi Minh City, Vietnam Docosan Full time

    Docosan - Thạnh Mỹ Lợi, District 2, Ho Chi Minh- At office- Posted 52 minutes ago- Skills: - Manager- PHP- ReactJS**Top 3 reasons to join us**: - Cool American startup environment - Chance to improve healthcare for Vietnamese - Dog-friendly office, coffee, & private insurance **Job description**: - **Technical Leadership**:Lead our tech team...

  • HR Lead

    6 months ago


    Ho Chi Minh City, Vietnam Otto International Full time

    **Job Categories**:Human Resources**Job Types**:Full Time**Job Locations**:Ho Chi Minh, VietnamIn **Otto International**, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions. **Otto International...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

    About the RoleWe are seeking a highly skilled Software Engineering Lead to join our team. The successful candidate will be responsible for leading a team of developers, driving project delivery, and ensuring the highest quality standards are met.As a Technical Lead, you will be responsible for:Setting high-performance standards and fostering a positive team...


  • Ho Chi Minh City, Vietnam Skedulo Vietnam Full time

    Skedulo Vietnam *** - An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh- Hybrid- Posted 11 hours ago- Skills: - English Agile System Admin **Top 3 reasons to join us**: - MacBook Pro provided - Learning & Development stipend: $125 per year - Medical Benefits for Employees, Spouses & Children **Job description**: -...

  • Support Engineer

    6 months ago


    Ho Chi Minh City, Vietnam The Wise Seeker Services Full time

    Location: Ho Chi Minh **Functions** 1. The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for...


  • Ho Chi Minh City, Vietnam Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** Our employees are key ingredients to our success, and you will balance their interests with those of the business. You will be a trusted partner to managers to drive strategic growth and will coach and...